What are the responsibilities and job description for the Hotel Front Desk Clerk position at DAYS INN & SUITES?
Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the friendly face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations at the front desk. Your enthusiasm and professionalism will set the tone for our guests’ stay, fostering a welcoming environment that encourages repeat visits and positive reviews.
Responsibilities
- MUST BE AVAILABLE TO WORK BOTH SHIFTS LISTED BELOW
- PART-TIME AFTERNOON SHIFT (3PM TO 11PM)
- PART-TIME MIDNIGHT AUDIT (11PM-7AM)
- Greet guests warmly upon arrival, providing a positive first impression of the hotel’s hospitality standards
- Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with professionalism, ensuring guest satisfaction through attentive service and effective problem-solving
- Maintain accurate reservation records and update guest information promptly to facilitate seamless stays
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences
- Conduct night audits to reconcile daily transactions and prepare reports for management
- Uphold phone etiquette standards when communicating with guests over the phone or in person
- Assist with guest relations initiatives to foster loyalty and positive reviews within a competitive hospitality environment
Experience
- Previous experience in hotel front desk operations is highly preferred
- Strong customer service background with excellent communication skills
- Knowledge of hotel operations and guest services
- Experience handling night audits or working overnight shifts is a plus but not required; training will be provided for the right candidate
- Demonstrated ability to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure is essential
Job Types: Part-time, Seasonal
Pay: From $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14