Supervisor, Development Services

Job Overview

The Supervisor, Development Services is responsible for overseeing support staff and ensuring the efficient operation of Design & Construction support processes. This role involves coordinating work schedules, balancing workloads, and collaborating with various departments to maintain compliance and drive performance. The Supervisor will implement procedural improvements, support new programs, and foster staff development while ensuring daily operations run smoothly. We are seeking a proactive and experienced leader who can motivate their team, uphold high standards, and ensure adherence to company policies and procedures.

Roles And Responsibilities

• Provide strategic leadership and oversight for the Design & Construction Support department, ensuring efficient and effective daily operations
• Supervise and lead support staff, managing schedules to ensure full coverage from 7:30 a.m. to 6:00 p.m. ET
• Proactively balance team workloads to support the needs of professional staff and departmental goals
• Foster a high-performing, collaborative team culture that promotes accountability, engagement, and continuous improvement
• Train, mentor, and develop team members, offering coaching and career development opportunities
• Conduct regular performance evaluations, deliver constructive feedback, and address performance concerns with professionalism and clarity
• Set and uphold clear expectations, ensuring adherence to company policies and high standards of conduct
• Monitor departmental workflow and make real-time adjustments to meet evolving business demands
• Lead the implementation of new programs, tools, and best practices to enhance operational efficiency
• Ensure compliance with internal policies and external standards through consistent oversight and process alignment
• Facilitate weekly team meetings to drive alignment, share updates, and reinforce departmental priorities
• Develop, track, and analyze key performance indicators (KPIs) to measure success and identify areas for improvement
• Maintain and update internal process manuals and documentation to ensure accuracy and consistency
• Review and approve GC bid packages, contracts, pay application workbooks, and invoice batches for accuracy and compliance
• Recommend and communicate procedural updates to improve efficiency and standardization
• Serve as a key liaison with cross-functional departments including Purchasing, Property Accounting, Tax, Facilities, and Legal
• Partner with the Legal team to ensure Design & Construction requirements are accurately reflected in all contracts
• Collaborate closely with Leadership on special projects and strategic initiatives
• Create, maintain, and track project financial reports to support budget management and decision-making
  
  

Required Education

• Bachelor’s degree in management, Business Administration, or a related field.
  
  

Other Key Qualifications

• 3-5 years of experience in the construction industry, role of project accountant, construction/project coordinator or a related field.
• Experience in supervising and managing teams.
• Familiarity with construction software and tools.
• Knowledge of legal requirements and regulations related to construction.
• Restaurant experience is a plus
  
  

Preferred Skills And Experience

• Knowledge of construction processes and best practices.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving and decision-making skills.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.