Housekeeping Manager

Job Title: Housekeeping Manager

Classification: Exempt

Role Description

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring a high standard of cleanliness and maintenance throughout the facility. This role includes managing staff, coordinating schedules, and implementing housekeeping policies to provide a safe and welcoming environment for guests and staff alike.

Key Responsibilities

• Supervise and train housekeeping supervisors and their teams, ensuring they adhere to established standards.

• Coordinate staff schedules and assign daily tasks to optimize productivity and coverage.

• Develop and implement housekeeping procedures and protocols.
• Conduct regular inspections of the Club including member areas, employee areas, and sports center and spa to ensure cleanliness and maintenance.
• Maintain records of housekeeping activities, including staff performance, including training.
• Manage inventory and ordering of cleaning supplies and equipment.
• Prepare and manage the housekeeping budget with the Director, controlling costs and optimizing resources.
• Address member complaints and resolve issues related to housekeeping services.
• Coordinate with other departments to ensure seamless operations and guest satisfaction.

• Stay updated on industry trends and best practices to continually improve housekeeping operations.

The ideal candidate will have the following experience, skills, and knowledge:

• A high school diploma or equivalent is required.
• A degree in hospitality management or a related field is preferred. 
• A minimum of 3-5 years of experience in housekeeping management or a similar role is essential. 
• Proven track record of team leadership and operational excellence.
• Bilingual Spanish/English preferred.

The ideal candidate will have the following competencies and qualities:

• Strong leadership and management skills, with the ability to motivate and develop staff.
• Excellent organizational and time management abilities.
• Effective communication skills, both verbal and written.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Knowledge of cleaning procedures, safety standards, and sanitation regulations
• Proficiency in using housekeeping management software and tools.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Problem-solving skills and the ability to handle guest complaints professionally

Dallas Country Club is an Equal Opportunity Employer that does not discriminate based on sex (including gender identity, pregnancy, childbirth, or related medical conditions), gender, race, religion, ethnicity, national origin, political affiliation, citizenship status, physical or mental disability, genetic information, marital status, age, sexual orientation, military service, veteran status, or any other status protected by federal, state, or local laws. The company's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.