What are the responsibilities and job description for the Housekeeping Manager position at Marriott International, Inc?
JOB SUMMARY
Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Schedules employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.