Wholesale Operations Manager

Company Overview

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.

Description Of Duties

Title : Wholesale Operations Manager

Classification: Exempt

Salary/Hourly Range*: $80K-$90K

Working Hours*: Mon - Thurs in office, Fridays, Remote

Schedule*: Hybrid

Location: HQ: 14801 Califa St Van Nuys, CA 91411

DC: 20807 Belshaw Ave Carson, CA 90746

DÔEN is looking for a dynamic and experienced Wholesale Operations Manager to join our growing team in Los Angeles. This position is a Hybrid role reporting into the Director of Wholesale Operations. The Wholesale Operations Manager is a key member for our B2B business and partnerships. They will be primarily responsible for all of the day-to-day wholesale operations. They will work closely with Production, Sales, Warehouse, and Customer Care. The responsibilities below show a glimpse into the role's key functions and the impactful contributions this position makes.

Essential Duties And Responsibilities

• Work closely with Production team counterparts to monitor sales and inventory to manage replenishment cadence, submit/acknowledge POs, track vendor lead times, and collaborate with internal teams on capacity planning and timelines.
• Manage the routing process through shipment, coordinating with our warehouse team and ensuring compliance with each retailer’s shipping requirements.
• Monitor and resolve chargebacks and compliance issues, proactively identifying process improvements to minimize future risk and cost.
• Build and maintain dashboards for inventory flow and on-time/in-full delivery metrics.
• Share weekly operational updates with leadership and cross-functional partners.
• Partner with production, Warehouse and Customer service teams to ensure all aspects of execution—from initial launch to in-season replenishment—are optimized.
• Identify and implement process improvements to scale wholesale operations efficiently, supporting new doors, departments, and product categories as we expand.
• Troubleshoot order or shipping issues with speed and diplomacy
• Responsible for EDI entries, processing and communication through EDI system and Netsuite.
• Management of non-direct wholesale platforms (ie: VEX for Net-a-Porter) will include shipping documentation and prep, related shipping approvals and management of trackers /system updates with POD, tracing info etc.
• Partner with Logistics on all Product Certification requirements (ie: certificates of origin and content request).
• Partner with the Finance and Production team to complete various vendor forms related to product info (Vendor set-up, sustainability requirements, product testing and attributes).
• Assist in operational elements/shipping of custom displays, hangers, furniture and buildouts for special wholesale events and pop ups.
• Responsible for managing the wholesale calendar start to finish ensuring that orders flow efficiently from order receipt until handoff of goods.
• Own system accuracy for wholesale pricing, terms, and inventory management
  
  

Skills And Abilities

• Maintain Opentext Catalog
• Maintain True Commerce EDI Portal
• Maintain RFID/ ticketing requirements
  
  

Qualifications

• Ability to communicate effectively with all team members
• A high level of ownership, accountability, and initiative.
• Ability to take initiative; exercise discretion and good judgment.
• Ability to prioritize competing projects and meet deadlines.
• Excellent written and verbal communication skills.
• Action oriented and results driven.
• 4–6 years of wholesale operations or retail logistics experience at an apparel company preferred.
• Experience with EDI a strong plus, deep knowledge of PO workflows, item setup protocols, retailer compliance, and routing logistics
• Highly organized, deadline-driven, and detail-oriented with strong Excel/Google Sheets skills
• Comfortable working with inventory reports, fulfillment schedules, and operational KPIs
• A solutions-oriented individual with a bias toward ownership and execution
• Experience working with high-end or multi-brand retailers across UK, USA, EU, Asia
• Solution-oriented with strong communication and cross-functional coordination skills
• Able to thrive in a fast-paced environment
  
  

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Periods sitting at a desk, typing, sketching and working on a computer.
• Able to lift/move/push/pull objects up to 25 lbs.
• Able to walk, sit and stand for periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location.
  
  

Total Rewards Package

• Paid vacation, sick time, and holidays
• A fun-filled, creative work environment
• Healthcare, Vision, Dental
• 401k with company match
• Competitive salary
• Generous discount
• Compensation will be determined based on experience and other factors permitted by law.
• The hybrid model may be rescinded at any time due to business needs or the company’s discretion.
  
  

CA Salary Range: $80,000 USD - $90,000 USD