What are the responsibilities and job description for the Systems Administrator, Engineering Operations, 2960-1 position at Cypress HCM?
This contractor role will focus on operations and troubleshooting for first- and third-party enterprise systems including Google Workspace, Slack, and Zendesk as well as internally-built productivity tools.
Responsibilities
Responsibilities
- Monitor operational Slack channels and respond to support requests from end users and IT support agents
- Triage, investigate, and resolve requests that require engineering intervention and/or elevated permissions in Google Workspace, Slack, Zendesk, and other enterprise tools including:
- ? Gmail and Google Calendar delegations
- ? Zendesk Agent access requests
- Escalate to EngOps team members and partner teams based on team documentation and runbooks
- Track all work and system changes in Jira and follow team work and change management processes
- Create and update documentation and knowledge base articles for end users and support agents
- Monitor operational dashboards and escalation metrics, recommend process changes and identify automation opportunities based on observations
- 5 years of experience as a Systems Administrator, SaaS Administrator, or similar role
- Experience managing, configuring, and supporting Slack, Google Workspace, and Zendesk
- Experience in Agile Scrum development and project management frameworks
- Excellent communication and collaboration skills
- Excellent technical writing and documentation skills
- Fully remote
- Must be available Monday - Friday, 9:00 AM - 5:00 PM Pacific Time
- $50-75/hr.
Salary : $50 - $75