What are the responsibilities and job description for the Scaled, Digital Experience CSM position at Cypress HCM?
Job Details
- Scaled, Digital Experience CSM (Contract)
- Location: Remote (Central and Mountain Time Zones)
- Duration: 9/01/2026 to 3/26/2027
- Team: CSM Customer Journey
- Seeking a Scaled, Digital Experience CSM to support customer adoption and value realization through large-scale digital engagement programs. This role will focus on planning and executing customer-facing digital events, creating scalable content, driving community engagement, and serving as a voice of the customer across internal teams.
- Collaborate across a cross-functional team to plan and execute digital events for 300 customers focused on adoption and customer value
- Build relationships across the company’s ecosystem to stay current on solution expertise and identify subject matter experts and guest speakers
- Create and publish digital content for customers and internal stakeholders that promotes engagement, community building, and peer learning
- Deliver engaging virtual customer experiences through event management, presentation delivery, speaker coordination, and content development
- Act as the voice of the customer by sharing product feedback and process improvement opportunities internally
- Manage a shared customer inbox, including event communications, promotions, customer inquiries, and follow-up activities
- Track and report event performance metrics, connecting program outcomes to customer value and business objectives
- Bachelor's degree or equivalent professional experience
- 2 to 4 years of experience in Customer Success, Customer Experience, Digital Engagement, or a related field
- Experience planning, promoting, and delivering digital events at scale
- Strong customer-facing communication and presentation skills
- Exceptional storytelling and content creation abilities
- Experience presenting virtually to large audiences
- Ability to manage multiple priorities in a fast-paced environment
- Experience with Adobe Experience Manager (AEM)
- Experience with Adobe Journey Optimizer B2B
- Adobe certifications
- Experience presenting to audiences of 300 attendees
- Experience using Microsoft Teams Webinar functionality
- Pay Rate: $31.06 per hour
Salary : $31