What are the responsibilities and job description for the Recruiting Ops Specialist position at Cypress HCM?
As a RecOps Specialist, you’ll be responsible for maintaining the health of our recruiting systems and workflows. You’ll triage inbound requests, ensure processes are documented and up to date, and manage key operational tasks across Ashby, Airtable, and related recruiting systems.
You’ll collaborate closely with RecOps Program Managers and the Recruiting team to keep hiring operations efficient and scalable. This is a hands-on role that combines systems thinking, process discipline, and day-to-day problem solving — perfect for someone who thrives on bringing order to complexity.
Responsibilities
You’ll collaborate closely with RecOps Program Managers and the Recruiting team to keep hiring operations efficient and scalable. This is a hands-on role that combines systems thinking, process discipline, and day-to-day problem solving — perfect for someone who thrives on bringing order to complexity.
Responsibilities
- Operational Support & Ticket Management — Own day-to-day recruiting operations tickets, ensuring fast, accurate responses and proper tagging in Jira/Slack.
- System Maintenance & Data Hygiene — Regularly audit Ashby dashboards, tags, and pipelines to maintain data quality and reporting integrity.
- Documentation & Knowledge Base Management — Keep recruiting SOPs, Notion pages, and Tailor content current and easy to find.
- Workflow Optimization — Identify recurring pain points and propose improvements to streamline operations.
- Program Support — Partner with RecOps PMs to execute logistics for programs like interviewer trainings, onboarding, and vendor pilots.
- Cross-functional Collaboration — Work directly with Recruiting, Coordination, and People Tech to troubleshoot issues and ensure consistent workflows.
- Recruiting systems fluency — Experience with ATS/CRM systems (Ashby strongly preferred) and comfort navigating multiple tools at once.
- Operational mindset — Strong attention to detail, ability to follow and improve complex processes, and comfort with ambiguity.
- Documentation strength — Clear written communication and experience maintaining internal wikis or SOPs.
- Bias for action — Comfortable working autonomously, escalating issues thoughtfully, and driving things to completion.
- Collaboration & service orientation — A natural partner to recruiters and coordinators, balancing responsiveness with scalability.
- Analytical curiosity — Basic comfort with data hygiene, dashboards, and metrics; experience with Airtable or spreadsheets a plus.
- Love building clarity out of chaos.
- Take pride in making systems and processes run better.
- Get energy from helping others and being the “go-to” person for operational questions.
- Enjoy learning new tools and figuring out how they work together.
- Want to grow into a career in Recruiting Operations, Program Management, or People Systems.
- Ashby (ATS) – applicant tracking and recruiting system
- Airtable (workflow ops) – project and workflow management
- Juicebox (AI sourcing) – sourcing and candidate identification tool
- Brighthire (interview intelligence) – interview recording and analytics platform
- ChatGPT (AI assistant) – AI-powered operational support and automation
Salary : $70