What are the responsibilities and job description for the Program Operations Specialist position at Cypress HCM?
Responsibilities
Program operations
ID: 37461358
Program operations
- Support execution of the end-to-end buyback workflow, including deal intake, customer asset return coordination, inspection status tracking, credit or payment readiness, and handoff to remanufacturing or recycling paths.
- Maintain program trackers for deal stages, serialized asset movement, inspection outcomes, and buyback approval status across internal teams and 3PL partners.
- Help operationalize Phase 1 program qualifiers and ensure eligible accounts and assets are processed consistently based on approved scope.
- Work closely with 3rd party logistics partners to monitor outreach conversion, pickup readiness, packaging coordination, receiving, inspection, storage, sort and tier decisions, and shipment to remanufacturing sites.
- Track service and operational deliverables from partners, including proof of delivery, audit logs, serial number records, quality reports, and invoicing support.
- Escalate exceptions related to customer-induced damage, missing documentation, non-buyable components, or mismatches between expected and received configurations.
- Build and maintain recurring operational reporting on pipeline conversion, assets recovered, inspection outcomes, remanufacturable yield, turnaround times, credits issued, and partner performance.
- Analyze operational bottlenecks across supply, logistics, inspection, and remanufacturing handoffs, and recommend process improvements to improve scale and cycle time.
- Experience in reverse logistics, RMA operations, hardware lifecycle programs, remanufacturing, asset recovery, or IT asset disposition.
- Familiarity with subscription, deal desk, or finance-adjacent operational processes.
- Experience working with external service providers.
- Exposure to Salesforce, SAP, operational dashboards, or workflow automation tools.
- Background in hardware businesses, storage infrastructure, or enterprise technology operations.
- 3 years of experience in operations, program operations, supply chain operations, business operations, or an analyst role supporting cross-functional execution.
- Proven ability to step into an in-flight program and contribute quickly with limited ramp time.
- Strong analytical skills with experience in spreadsheets, operational reporting, reconciliation, and process tracking.
- Experience managing detailed workflows across multiple stakeholders and systems.
- Strong written and verbal communication skills with the ability to coordinate across internal teams and external partners.
- High attention to detail, especially in areas such as serial number tracking, inspection outcomes, financial reconciliation, and operational compliance.
- Comfort operating in a fast-evolving program environment where processes are still being defined and scaled.
- Ability to work independently, follow established processes, and drive consistent execution in a contractor capacity.
ID: 37461358
Salary : $30 - $42