What are the responsibilities and job description for the Account Coordinator, Ads position at Cypress HCM?
We are seeking an Account Coordinator (C02) to join our growing Ads Account Management team. This role is a critical partner within the Account Management function, contributing to the seamless execution of campaigns and supporting client success across the full campaign lifecycle.
The Account Coordinator plays an important role in driving operational rigor, systems accuracy, and cross-functional coordination to ensure campaigns launch smoothly and run as intended. This position provides hands-on exposure to the end-to-end campaign workflow within a high-volume advertising environment.
Key Responsibilities
The Account Coordinator plays an important role in driving operational rigor, systems accuracy, and cross-functional coordination to ensure campaigns launch smoothly and run as intended. This position provides hands-on exposure to the end-to-end campaign workflow within a high-volume advertising environment.
Key Responsibilities
- Complete internal intake forms (Order Intake, Creative Upload Forms, etc.)
- Submit and manage JIRA tickets with Ads Operations and vendor teams
- Coordinate asset collection and confirm trafficking readiness prior to launch
- Escalate executional blockers or delays as appropriate
- Own the creation and submission of JIRA tickets related to invoicing, credits & rebills
- Track ticket progress and drive timely resolution across Revenue Accounting and Ads Ops Demand Management teams
- Own the month-end billing process for your assigned accounts
- Serve as the primary point of contact for client communications related to billing matters & programmatic activation with Account Manager oversight
- Manage administrative communication with clients and agencies on campaign screenshots
- Escalate delivery concerns surfaced through client communication or internal pacing review
- Establish strong working relationships with client and agency partners in support of campaign execution.
- 1-3 years of experience in Account Coordination, Sales Planning, or Account Management support within digital media (video advertising preferred)
- Experience working within CRM, OMS, and/or ad serving platforms
- Working knowledge of Direct IO, Programmatic Guaranteed, and PMP advertising
- Strong organizational skills and attention to detail
- Ability to manage multiple deadlines and stakeholders
- Clear written and verbal communication skills
- Sound judgment in identifying and escalating issues
- Familiarity with advertising research and verification vendors (Nielsen, ComScore, IAS, DoubleVerify, Kantar, etc.)
- $50-55/hr.
Salary : $50 - $55