Sr Director / Vice President of Customer Success

Sr Director / Vice President of Customer Success

Pay: $160k-$200k base Stock options

We are Located: New York, NY (near Wall Street, a block from the river)

Position Overview
The Sr Director / Vice President of Customer Success will lead the customer success team to drive customer satisfaction, retention, and growth. This role involves developing strategies to enhance customer engagement, ensuring successful onboarding and adoption, and fostering strong relationships with key clients.

Key Responsibilities

• Lead and manage the customer success team to achieve company goals and objectives.
• Develop and implement customer success strategies that align with business objectives.
• Monitor customer health metrics and take proactive measures to address potential issues.
• Collaborate with sales, product, and marketing teams to ensure alignment on customer needs and expectations.
• Drive customer engagement initiatives to maximize retention and satisfaction.
• Conduct regular business reviews with key clients to assess their needs and provide insights on product usage.
• Utilize Salesforce and Excel for tracking customer success metrics and reporting progress to stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• 7 years of experience in customer success, account management, or a related field within a B2B environment.
• Proven track record of managing customer success teams and driving customer satisfaction.
• Strong understanding of customer success metrics and methodologies.
• Experience with Salesforce and advanced Excel skills for data analysis and reporting.
• Experience working with a startup and/or tech company would be great to have. 

Benefits

• 160k-200k base salary and stock options.
• Medical coverage, Life Insurance Coverage, 401(k) plan, vacation/sick leave, paid company holidays.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Commuter benefits.

Email Your Resume In Word To
Bobby.June@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BJ1-1973895 -- in the email subject line for your application to be considered.
Bobby June - Lead Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

This job was first posted by CyberCoders on 01/08/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

Copyright 1999 - 2026. CyberCoders , Inc. All rights reserved.