What are the responsibilities and job description for the Product Owner position at CTC?
No C2C/CTH
This is W2 requirement
USC/GC/EAD's are applicable
Seeking a Technical Product Owner with functional understanding of marketing communication fulfillment platforms. This role supports capability execution, day-to-day platform operations, requirements gathering for IT development, user support, license management, onboarding/training, and ownership of product capabilities. The PO partners closely with a Senior Product Manager driving the overall modernization roadmap.
Key Responsibilities
· Support daily operations for platform capabilities.
· Gather and document requirements for IT development teams (business rules, routing logic, workflow needs).
· Map current-state and future-state workflows across messaging fulfillment systems.
· Assist with roadmap execution for fulfillment and audit capabilities.
· Provide end-user support, onboarding, training, and license management.
· Collaborate with Marketing, Compliance, Operations, Tech, and Regulatory partners to refine requirements and prioritize work.
· Support development of documentation, governance standards, and process materials.
· Monitor platform performance and identify opportunities for operational improvements.
· Contribute to modernization efforts involving SmartCOMM, OpenText, and future-state orchestration platforms.
Required Qualifications
· 3 years experience in product ownership, business analysis, MarTech, or related technical/operational roles.
· Functional understanding of communication fulfillment or document composition platforms (i.e. SmartCOMM, OpenText).
· Experience documenting workflows and translating business rules into technical requirements.
· Strong communication and stakeholder collaboration skills.
· Familiarity with Agile practices, backlog management, and iterative delivery.
Preferred Qualifications
· Experience in regulated industries (healthcare, insurance, financial).
· Familiarity with omnichannel fulfillment workflows (print, email, fax, digital).
· Exposure to modernization or platform transition initiatives.
· Interest in automation, audit tracking, or real-time orchestration technologies.
Additional Details
- Time Tracking Tool
Salary : $40 - $45