What are the responsibilities and job description for the Customer Service Representative position at CTC?
Job Title: Customer Service Representative
ONSITE ONLY
Work hours: 8:30am - 5pm
Job Description:
Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work.
MAJOR DUTIES AND RESPONSIBILITIES
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
- High School or equivalent is preferred but not REQUIRED
- Ability to produce quality and professional written correspondence with customers’
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar.
About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Salary : $20