What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Service Specialties Inc?
We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.
Job Role
SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and maintaining a positive team atmosphere with all members of the dispatch team. This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break.
Qualifications
- Previous call center experience - 1 year
- Must be able to type 70 wpm
- Ability to handle high call volume
- Ability to work independently as well as within the dispatch team
- Be familiar with main cities and locations in Northern Virginia
- Must be able to accurately document information into our customer data base (ServiceTitan)
Benefits/Culture
- Medical, Dental, Vision, STD, LTD & Life Insurance
- 401k retirement with match
- 7 Paid Holiday’s per year
- Paid Vacation & Personal Days
- Continued education with periodic classes