What are the responsibilities and job description for the Remote Customer Service Representative/Dispatcher position at Service Specialties Inc?
We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.
Job Role
SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.
Positions Schedule:
- Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)
- Monday, Tuesday, Thursday, Friday: Remote work from home 8-5PM (one hour lunch break)
Qualifications
- Previous call center experience - 1 year
- Must be able to type ~70 wpm
- Ability to handle high call volume
- Ability to work independently as well as within the dispatch team
- Be familiar with main cities and locations in Northern Virginia
- Must be able to accurately document information into our customer data base (Service Titan)
Remote Work Qualifications:
SSI will provide a laptop and cell phone but candidates must provide:
- High Speed internet
- Quiet Workspace with minimal background noise
Benefits/Culture
- Medical, Dental, Vision, STD, LTD & Life Insurance
- 401k retirement with match
- 7 Paid Holiday’s per year
- Paid Vacation & Personal Days
- Continued education with periodic classes