Sales Administrator

Location: Miami, FL (On-site)

Schedule: Monday to Friday, 8:00 a.m.–4:30 p.m. (ET)

Aeroservicios USA is a Miami-based provider of new and refurbished Ground Support Equipment (GSE), serving domestic and international airlines, commercial, cargo, regional, and charter as well as major ground handlers and FBOs. We operate a 110,000 sq. ft. maintenance facility and 150,000 sq. ft. of outdoor storage, supplying equipment through direct sales, leases, and short-term rentals, backed by quality maintenance services.

We are seeking a detail-oriented and highly organized Sales Administrator to join our dynamic team. The ideal candidate will play a crucial role in supporting our sales team by managing various administrative tasks and ensuring the smooth operation of the sales process.

Responsibilities:

• Coordinate between the client, production, and suppliers for the timely delivery of equipment.
• Follow up on all orders, keeping all parties informed.
• Record orders and confirm all billing, dispatch, and special instruction details with the client.
• Request and record the purchase order.
• Send the order confirmation.
• Send the link to download the equipment manual.
• For clients without established credit, send the invoice, request the deposit, and inform production.
• Request equipment from the workshop or suppliers through the purchasing department.
• Coordinate with the inventory manager for proper recording in the customer order control.
• Keep the client informed about the order's progress.
• Keep production or suppliers informed about pending equipment and committed delivery dates.
• Coordinate with the relevant departments for the client's special instructions (stickers, requested options, export inspections, import records, washing certificates, etc.).
• For clients without established credit, request the balance and withhold dispatch until payment is received.
• Coordinate with the billing department for invoice preparation (for clients with credit).
• Coordinate with the local or export transporter for equipment dispatch.
• Send the invoice with all shipping documents to the client and confirm its receipt and proper filing.
• Remind the client of the payment term before its expiration.
• Follow up on payment until it is received.
• Confirm with the client and end-user that everything has been received according to their expectations.

Requirements:

• Proven experience in a sales administration or similar role.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Proficiency in MS Office and Excel.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Familiarity with sales processes and order fulfillment.
• Bilingual in Spanish and English

Education and Experience:

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in sales administration or a related field is a plus.
• Advanced proficiency in Microsoft Excel