Sales Operations Administrator (Americas)

About the Role

We are seeking a motivated and results driven Sales Operations Administrator to join our team. The primary focus of this role is Order Entry and Lifecycle Management, where you will be responsible for supporting the order management process from PO intake to shipment tracking and delivery for the Americas. Your key responsibilities will include:

Responsibilities

• Partnering with sales team to prepare for pending orders, ensuring all customer set up paperwork is in place and product/pricing is well-defined
• Following internal processes to keep all customer and order data current and accurate to facilitate smooth order fulfillment
• Eventually preparing quotations for customers
• Reviewing and accurately entering orders for LANDI products and services
• Reporting on pending and processed orders and related revenue
• Updating the sales team and clients with order status including lead times, anticipated ship dates and shipment confirmations including tracking, documentation and product certificated where is necessary.
• Interfacing with the global operations/supply chain team on product availability and logistics to optimize lead times
• Working with finance team to deliver invoices for shipments
• Collaborating with the distribution team to track indirect orders thru partners and sales out reporting

Qualifications

• Minimum 2-3 years of experience in order administration, logistics coordination, or customer service in an international business environment.
• Familiarity with Salesforce or similar CRM/ERP systems.
• Strong communication skills in English and Spanish in order to communicate with stakeholders from different areas.
• Proven experience in an order entry or operations support role.
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills.
• Experience working with LATAM and North American markets preferred.