What are the responsibilities and job description for the Sales Operations Administrator (Americas) position at LANDI Global?
About the Company
LANDI leads in payment and merchant professional solutions, distributing millions of POS devices yearly, totalling over 100 million units shipped. Our portfolio includes ECRs, Google-certified devices for indoor/outdoor mobility, and a comprehensive suite of solutions. Committed to innovation and quality, LANDI actively shapes the future of commerce.
About the Role
As part of our organic growth in the Americas region, we are seeking a proactive and detail-oriented Sales Operations Administrator to support our Order-to-Cash (O2C) process. This role will be instrumental in coordinating customer and distributor orders, ensuring smooth processing, logistics, and payment follow-up across LATAM and North America.
Responsibilities
- Order Management: Coordinate with customers and distributors to process Purchase Orders (POs) accurately and timely.
- System Processing: Enter and manage orders in our Salesforce system, ensuring data integrity and alignment with contractual terms.
- Logistics Coordination: Collaborate with the global logistics team to prepare necessary documentation for international shipments.
- Shipping Execution: Coordinate shipments with the global team and customer freight forwarders (FFWW), ensuring timely delivery and compliance.
- Payment Follow-up: Monitor and support the payment process, including invoicing and resolving discrepancies.
- Customer Support: Provide additional information to customers as needed, such as packing details, logistics quotes, and shipment tracking.
Qualifications
- Minimum 3 years of experience in order administration, logistics coordination, or customer service in an international business environment.
- Familiarity with Salesforce or similar CRM/ERP systems.
- Strong communication skills in English and Spanish in order to communicate with stakeholders from different areas.
- Detail-oriented with excellent organizational and time management skills.
- Experience working with LATAM and North American markets preferred.