What are the responsibilities and job description for the Customer Service Manager position at Crystal D?
Are you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D — The Home of “The WOW Effect” — as our next Customer Service Manager and help us turn emotions into memories every single day.
About the Role
The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step.
You’ll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement.
What You’ll Do
Develop and communicate a clear vision for the Customer Service department.
Lead, coach, and inspire a team of Customer Service Specialists.
Establish and track performance metrics for service quality, order accuracy, and productivity.
Drive process improvements to enhance efficiency and customer satisfaction.
Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences.
Promote Crystal D’s core values in every decision and interaction.
What We’re Looking For
Associate degree or equivalent combination of education and experience.
3–5 years of customer service leadership or management experience.
Proven ability to lead, develop, and motivate teams.
Strong communication, organization, and problem-solving skills.
Proficient in Microsoft Office Suite and comfortable adopting new technologies.
A growth mindset and a passion for delivering outstanding service.
Our Core Values
Integrity – I do what I say I will do.
Quality – I have an unyielding persistence to improve.
Respect – I treat people the way I want to be treated.
Commitment – I am committed to the ongoing viability of the company.
Passion – I have the burning desire to achieve in all I do.
Why You’ll Love Working Here
At Crystal D, you’ll join a team of Memory Makers who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated.
If you’re a proven leader ready to make an impact and deliver The WOW Effect every day — we’d love to meet you!
Compensation and Location
Salary: Starting at $75,000 annually, commensurate with experience
Location: 505 Atwater Circle, St. Paul, MN 55103