Donor Care Specialist

Pay: $18.00 min

Full Time

Location - Hybrid (4 days in office), Orlando, FL

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!

Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn't just something apart from who you are it's an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.

The Kind of Work You'll be Doing:

• Provide customer service for donor inquiries via phone, email, and mail.
• Manage donor communication through the Cru Foundation inbox and coordinate with Donation Services Group to resolve giving-related issues.
• Support donor hospitality efforts, including personalized thank-you notes, cards, calls, and special recognition initiatives.
• Assist with Donor Advised Fund (DAF) processes by welcoming new donors, addressing technical questions, and supporting grant and funding activities.
• Maintain and update donor records, monitor data accuracy, and engage with lapsed donors as needed.
• Coordinate team operations such as scheduling meetings, preparing reports and presentations, and assisting with special events and travel arrangements.
• Oversee production and distribution of donor premiums, welcome kits, and ongoing mailings, ensuring timely fulfillment and inventory accuracy.

Why Join Us?

• Find your purpose: Join a Global Movement Impacting the World for Jesus.
• Comprehensive Compensation & Benefits Package for full-time employees.
• Retirement Savings: 403B plan with matching contributions for qualifying salaried roles and lump sum contributions for hourly roles, helping you plan for your future.
• Paid Time Off & Holiday Pay to support your work-life balance.
• Paid parental leave: 2 months for mothers and fathers
• Health Coverage: 98% paid Medical and Dental Insurance for employees, 50% paid for dependents.
• Life Insurance: Basic life insurance provided, plus the option to purchase Voluntary Term Life Insurance (VTL) for self and dependents.
• Spiritual Growth and Development Opportunities: Quarterly paid half-day with the Lord, team spiritual development.
• Meaningful Work: Make a lasting impact on the lives of those you serve, while working with a supportive and collaborative team.

And additional perks!
Experience and Skills:

• Associate Degree; 3 years related experience; an equivalent combination of education and experience will be considered.
• Experience with Cru preferred. Experience in development and/or direct response advertising agency is a plus.