Care Coordination Assistant

Care Coordination Administration - 167

Syracuse, NY

Non Clinical

Full-Time, Days, 8:00am-4:30pm

Req # 32291

Posted 05/26/2026

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse’s Care Coordination team is hiring a Care Coordination Assistant.

Pay Range: $19.50 – 30.93 / hourly

Schedule: Full-Time, Monday-Friday, 8:00am-4:30pm.

Care Coordination Assistant Responsibilities

• Responsible for collaboration with the Care Coordination staff to assist with meeting the department and organizational goals.
• Delivery and tracking of the “Important Message from Medicare” to Medicare beneficiaries who are in the hospital as inpatient status and documenting that this was done.
• Responsible for daily maintenance and updating of the Care Coordination databases.
• Navihealth referrals.
• EMR documentation.
• Communication with community health care providers as indicated for patient care transition.
• Provide back-up to the Care Coordination administrative services and duties.
• Assist the Director and Care Coordination staff with other tasks as needed.
  
  

Care Coordination Assistant Requirements

• High School Diploma or GED required. Associate’s Degree preferred
• Two (2) to three (3) years’ experience in Health Information Management (HIM), Business Office/Billing, Patient Access, or Case Management is required.
• Must have the ability to manage time effectively and communicate in a professional manner.
• Must be able to use Microsoft Office programs including Outlook and a variety of department specific databases and systems (Epic).
• Must be able to multi-task and remain flexible in a continuously changing environment.
  
  

Benefits Overview

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.
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