Supported Community Living (SCL) Manager

JOB SUMMARY:

The Supported Community Living Manager provides direct leadership to the Supported Community Living program and staff, oversight of the day-to-day operations including staff support and development, monitoring of site schedule(s) and overtime, program budgeting, and ensures staff work efficiently and effectively with clients’ Individual Service Plans.

• ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct supervision and coaching to SCL Coordinator and Lead DSPs.
• Work with the Senior Leadership Team to develop an annual operations budget for the Supported Community Living Program.
• Ensure effective scheduling of SCL staff to meet client needs. Monitor overtime and open hours. Communicate with the Service Director and HR Director to meet hiring needs.
• Lead regularly-scheduled staff meetings, ensuring SCL staff are kept current on company and department directives.
• Monitor compliance with DSP training requirements and arrange additional training to meet the needs of staff and clients.
• Actively participate in individual service planning meetings. Ensure all annual documentation related to service planning is completed on time and shared with applicable team members. Maintain a current and compliant casefile for each client.
• Advocate for services that promote the dignity, self-determination, health and safety of each client. Make referrals to community resources as needed.
• Monitor the effective implementation of Person-Centered Service Plans (PCSPs). Guide staff in evidence-based practices for quality services via regular site visits.
• Maintain, monitor, and ensure accurate reporting of client finances.
• Ensure medication safety practices are upheld through training and monitoring of medication administration records.
• Maintain relationships with external stakeholders as needed to support quality services.
• Represent and promote the program to potential participants, funders, and the public.
• Teach Safety-Care Core and Advanced Skills curriculum.
• Participate in an on-call rotation to cover evening and weekend emergencies
• An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Support and ensure continuing education/organizational training for SCL staff.
• Meet the physical and mental requirements necessary to perform all functions.
• Maintain client and staff confidentiality.
• Follow safety regulations in all facilities while working.
• Model and display person-first language.

MINIMUM QUALIFICATIONS:

A valid driver’s license, current auto insurance and a driving record that is acceptable from a risk-management perspective.

Background checks showing no evidence of founded abuse.

Obtain and maintain Safety-Care trainer certification within 3 months of hire. Complete 16.25 hours of Relias training. Receive and maintain certification in Medication Management, CPR, Mandatory Dependent Adult Abuse, HCBS Traumatic Brain Injury, and any other training as required.

Education: A high-school diploma or equivalent is required.

Experience: Preferred two-year experience working with individuals with mental and/or physical disabilities.

Knowledge/Skills/Abilities: Ability to establish and maintain a working relationship with service providers, government agencies, field/office employees, and managers to coordinate benefits, activities, and administration of policies.

Technology/Equipment: Ability to operate a variety of office equipment to include but not limited to personal computers, printers, and scanners. Working knowledge of Microsoft Office Suite software.

Physical Demands: Essential functions of the job require the employee to hear, talk, and see well enough to perform driving responsibilities. The employee must be able to occasionally lift and/or move items up to 50 pounds.

Mental Demands: Using standard mental and visual attention continuously, with occasional periods of continuous alertness and concentration.

Hearing: The noise level in the office environment is occasionally quiet and frequently moderate. The noise level in most sites can be frequently moderate to loud.

• The work environment characteristics described above are representative of those an individual encounters while performing the essential functions of the position.

CONTENT:

This description and statements contained within, is intended to describe the general nature and level of work performed by employees in this position and is not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, this Job Description does not establish a contract for employment, implied or otherwise, other than an “at will” employment relationship and is subject to change at the discretion of the CEO of CROSSROADS, INC.