Director of Campus Operations, 2 Hour Learning - $200,000/year USD

You can walk into a building and immediately notice what's wrong — the ceiling tile that's come loose and hasn't been reported, the HVAC unit that's been making noise for days, the landscaping contractor who completed only half the work but submitted a full invoice. You don't wait for complaints to surface. You fix problems before anyone realizes they existed.

That ability defines this position. 2 Hour Learning runs high-quality K–12 campuses where parents invest in an environment that is safe, reliable, and ready for tours every single day — not only when events are scheduled. You will be accountable for upholding that standard throughout the Northeast: Manhattan serves as your home base, with frequent visits to facilities in CT, MA, and PA. Your efforts determine whether a campus consistently feels premium or gradually declines between leadership check-ins.

Year one focuses heavily on establishing standards and cleaning up vendor relationships — defining what "campus-ready" means, building the inspection schedule, removing underperforming contractors, and training Campus Coordinators and Site Specialists to follow a repeatable operational cadence. As the region expands and your systems mature, the role evolves into ongoing regional oversight: you become the go-to operator when a new site launches, a crisis emerges, or a standard requires revision.

This is a hands-on, field-based role. If you prefer managing through reports and dashboards, this isn't the right fit. If you want full ownership over whether 25 campuses maintain premium standards daily — with the authority to enforce those standards — continue reading.

What You Will Be Doing

• Performing regular on-site inspections at Northeast campuses using documented standards for cleanliness, HVAC systems, safety protocols, security measures, signage, landscaping, furniture condition, and tour-readiness — then ensuring corrective actions are completed and verified
• Managing facilities emergencies and routine issues by coordinating vendors and closing work orders only after confirming repairs are complete (urgent items within 24 hours, standard requests within 1 week)
• Overseeing local vendor compliance with service-level agreements, terminating contracts with consistently underperforming providers, renegotiating scopes of work, and conducting direct accountability discussions regarding quality and pricing
• Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure all campuses follow standardized procedures rather than relying on individual effort
• Overseeing significant campus improvement projects (HVAC system replacements, interior updates, landscaping improvements, AV/network infrastructure) while maintaining schedules, budgets, and minimal student disruption
• Documenting organizational standards and AI-powered procurement protocols (utilizing ticketing platforms, IoT/predictive maintenance systems, and centralized purchasing) to ensure consistent campus launch and operation
• Delivering clear weekly written updates on regional facility quality, vendor performance metrics, escalated issues, and capital expenditure tracking
  
  

What You Won’t Be Doing

• Operating remotely from a desk — this position demands consistent physical presence at the Manhattan location and 20–40% travel time to regional campuses (CT, MA, PA)
• Leading new campus design or managing ground-up construction projects — capital expansion responsibilities belong to a separate team
• Developing company-wide procurement policies without field-based input — your standards emerge from direct site observation
• Working within established reporting structures with direct authority over everyone whose performance affects your outcomes — you will create accountability through documentation, written communication, and rejection of ambiguous vendor commitments
• Tolerating a "tour-ready only for executive visits" mentality — persistent problems receive root-cause analysis, not repeated work orders
• Operating in constant crisis mode — the inspection schedule and predictive maintenance tools exist to identify issues before they generate complaints
  
  

Director Of Campus Operations Key Responsibilities

Maintain every campus in the Northeast region as safe, premium, and tour-ready on a daily basis.

Basic Requirements

• Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% travel to regional sites
• Authorized to work in the United States without requiring visa sponsorship
• 5 years of experience managing multi-site facilities, regional operations, hospitality management, retail operations, or educational facility operations
• Documented success holding vendor-managed services accountable for quality standards, cost control, and SLA performance across multiple sites
• Hands-on experience addressing urgent facilities problems (safety hazards, HVAC failures, security issues, cleanliness concerns) with measurable effects on customer experience
• Consistent written operational practices: issue tracking, escalation documentation, vendor communications, weekly regional performance reports
• Verified use of contemporary operations technology (ticketing platforms, IoT/predictive maintenance tools, AI-supported procurement or planning systems)
  
  

Nice-to-have Requirements

• Regional operations leadership experience in premium hospitality, high-end retail, private K–12 education, or healthcare organizations serving demanding clientele
• Background creating or overhauling a regional operations framework that previously depended on individual heroics instead of documented standards
• History of terminating underperforming vendor relationships and developing a reliable local contractor network
• Experience directing capital improvement initiatives (HVAC, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing facilities
• Familiarity with AI-driven operational environments where automated playbooks, dashboards, and predictive tools handle routine tasks so staff can concentrate on decision-making
  
  

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.

With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

2 Hour Learning is reprogramming learning for the AI era.

Here’s How They’re Fixing It.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5714-US-Elizabet-DirectorofCamp