What are the responsibilities and job description for the Product Design Lead, New Customer Experience position at Crossing Hurdles?
Crossing Hurdles is a global recruitment firm that assists our clients to hire the best talent.
Product Design Lead – New Customer Experience | Seattle, Washington (Hybrid, Full-Time)
Location: Seattle, Washington (3 days/week in office)
Compensation: $165K–$289K Competitive Equity
Experience: 8–10 years as a Product Designer
About the client:
Our client is a leading workforce management platform, transforming how companies run by unifying people, processes, and systems on a single dynamic platform.
About the role:
As Product Design Lead (New Customer Experience), you’ll own the critical first mile of the customer journey—from creating a company to adding users, setting up products, and importing data. Your work will define how quickly and confidently new customers find success.
What You’ll Do:
- Own the entire post-signup journey for new customers.
- Design and refine the initial company setup checklist and process.
- Lead the "census" experience for loading employees manually or via automated import.
- Create end-to-end setup experiences for standalone products (IT, Spend, etc.), considering different user personas.
- Develop platform-level building blocks and reusable patterns for consistent onboarding across products.
- Collaborate with individual product teams to implement shared onboarding components effectively.
What You’ll Bring
- 8 years of hands-on product design experience in both startup and large tech environments.
- Shipped products from concept through iteration and delivery.
- Experience designing complex onboarding flows
- Proven ability to think in systems and simplify complexity.
If you’re passionate about shaping the foundation of a world-class product experience, we’d love to connect!
Salary : $165,000 - $289,000
