What are the responsibilities and job description for the Customer Support Specialist position at Crossing Hurdles?
Crossing Hurdles is a global recruitment consultancy firm that assists our clients to hire best talent.
About the Company:
The company is building the future of recruiting - fractional, AI-powered, and radically more efficient. With explosive growth and a network of elite recruiters, it is reshaping how modern teams hire top talent. It is a rapidly scaling recruiting marketplace that connects organizations with specialized recruiters to fill their hardest roles. Its platform enables faster and more cost-efficient hiring through AI and streamlined workflows.
Location: Remote - United States (SF)
Compensation: $90k - $120k per annum, with competitive equity.
Benefits: Premium Healthcare (Medical, Dental, Vision etc), Free breakfast, lunch, and dinner, Free drinks & snacks, Beautiful loft office in North Beach neighborhood in San Francisco
Company Offsites (NY, LA, Sydney, Seoul etc), Tax free commuter stipend.
Years of Experience: 3 - 8 years of experience working in high- volume customer support, ideally in B2B SaaS
Roles & Responsibilities:
- Serve as the primary customer support contact, responding to inquiries across chat, Slack, and email with fast, high-quality service.
- Monitor and update candidate pipelines to keep hiring managers informed and ensure smooth, rapid hiring cycles.
- Provide product, platform, and technical guidance to customers during onboarding and active searches.
- Work closely with the GM and Strategic Projects team to resolve customer issues and deliver a seamless experience.
- Contribute to building scalable support processes and workflows as the customer base and support team continue to grow.
Why this role?
- Join a hyper-growth company backed by top Silicon Valley founders, scaling to 8-figure ARR in just one year.
- Work directly with founders and senior leadership, owning high-impact projects and building the foundation of a Support org that will scale rapidly.
- Be part of a mission-driven team reinventing the recruiting industry through first-principles thinking, AI, and fast-paced experimentation.
Salary : $90,000 - $120,000
