What are the responsibilities and job description for the Customer Support Specialist position at Crossing Hurdles?
Crossing Hurdles is a global recruitment firm partnering with leading US-based startups. We are hiring for a rapidly scaling AI recruiting marketplace, backed by top-tier venture investors (Felicis, A*, BOND, DST Global) and building category-defining technology at the intersection of AI and hiring. The company is well-capitalized, 8x-ing revenue last year, and is assembling a world-class customer support team in San Francisco to support its next phase of scale.
Role Snapshot
Role: Customer Support Specialist
Compensation: $90K - $120K Competitive Equity
Location: San Francisco, CA
YOE: 3 - 8 yrs of total experience
About The Client
It is a fast-growing AI recruiting marketplace modernizing hiring by connecting companies with specialized recruiters and AI agents that fill roles faster and more accurately. Partners with Cursor, Palantir, Shopify, Coinbase. The first end-to-end platform combining human judgment with AI that understands hiring making recruiting fast, reliable, scalable worldwide.
Why you should consider
- Be the first support hire – Frontline for hundreds of new customers/month solving their #1 problem: hiring faster via AI recruiting marketplace.
- High-impact ownership – Lead real-time engagement (chat, Slack, email) pipeline updates; deep product expertise shapes onboarding at startup velocity.
- Elite startup traction – Customer-obsessed culture ("We are the customer support team") shipping fast with extreme ownership and unmatched pace.
- Deep technical exposure – Work closely with GMs, Strategic Leads; build support processes shaping how AI transforms recruiting.
Salary : $90,000 - $120,000