What are the responsibilities and job description for the Client Success Manager position at Crossing Hurdles?
Crossing Hurdles is a global recruitment firm partnering with a fast-growing startup that is redefining how venture-backed companies wind down. Founded in 2023, the company has already supported hundreds of startups through dissolution, generates millions in revenue, and is backed by top-tier founders and investors.
Role: Client Success Manager
Experience: 2–4 years in client-facing operations, customer success, or support roles
Location: New York City (Brooklyn) | Full-time onsite
Compensation: $90K – $125K base salary
Work Policy: In-office, 5 days/week (no visa sponsorship)
Roles & Responsibilities
- Own a dedicated portfolio of clients throughout the full lifecycle of a company wind-down
- Act as the primary point of contact via email, tickets, and phone, delivering fast, empathetic, and accurate support
- Execute critical operational steps such as regulatory filings, asset transfers, account closures, and capital distributions
- Onboard new clients and guide them through complex, multi-step workflows
- Develop deep subject-matter expertise in corporate dissolutions and explain complex processes in simple terms
- Maintain high CSAT/NPS and meet strict SLAs for responsiveness and accuracy
- Identify operational gaps and collaborate with Product, Engineering, and GTM teams to improve workflows and client experience
- Create and maintain educational content for the help center
Requirements
- 2–4 years of experience in customer success, client operations, or customer support
- Highly organized with strong attention to detail and the ability to manage multiple high-stakes workflows
- Comfortable operating independently and making judgment calls in ambiguous situations
- Strong written and verbal communication skills
- Experience working cross-functionally with Product, Engineering, and Operations
- Willingness to work onsite full-time in New York City
Why a Candidate Should Join
- Early opportunity at a rapidly growing startup with strong product-market fit
- High-ownership, execution-focused role with real responsibility from day one
- Direct impact on founders during a critical moment in their journey
- Close collaboration with leadership and cross-functional teams
- Clear growth path into senior individual contributor or leadership roles
Salary : $90,000 - $125,000