Client Success Manager

Who we are:   

At LR Paris, we believe in the transformative power of thoughtful gifting. With a blend of artistry, ingenuity, and intention, we craft unique branded product solutions and packaging that not only accentuate a brand's identity but also builds authentic, timeless connections.    

As a team, we've successfully elevated client and employee relationships for one of the world's largest financial institutions through the creation of exclusive high net worth client gifts and the implementation of unique employee onboarding gifting programs. We have also played an integral role in the launch of new brands and the meticulous design of product lines for a renowned investment bank. Furthermore, our expertise extends to crafting exquisite gifts with purchase (GWP) packaging and customer loyalty incentives for leading global cosmetic companies. By 2028, we aspire to be the go-to branded product solution partner for all Fortune 500 companies.   

Your role: 

The Client Success Manager at LR Paris is responsible for facilitating the sales process by providing comprehensive account management, administrative and project coordination support. This role is pivotal in ensuring that the sales team can focus on client engagement and closing deals by efficiently handling the behind-the-scenes details. This role oversees the customer’s sales journey in partnership with Sales to ensure a positive and seamless experience with LR Paris.  

Responsibilities 

Account Coordination: 

• Act as an internal client advocate and foster client relationship: Ensuring that client needs and requirements are fully understood and addressed, from initial opportunity assessment through to the final product proposal. 
• Act as main supporting face of LR Paris: Representing company values and ensuring a great client experience  
• Partner with sales in direct client communication: Collaborating closely with the sales team to communicate effectively with clients, providing necessary tracking, pricing, and sample approval information and responding to inquiries to facilitate a smooth sales process 
• Share project updates and deliverables with sales and the client as needed: Keeping all stakeholders informed of project status, milestones achieved, and any changes to the project scope or timeline, ensuring client expectations are managed effectively throughout the project lifecycle. 
• Work with direct Account Owner to organize events calendar  
• Assist the sales team in managing and tracking notes, calls, and appointments: Ensuring that all client interactions are timely, followed up on, and organized effectively to maximize sales opportunities and client satisfaction. 

Project Coordination: 

• Ensure strong and timely management of the sales opportunity process: Acting proactively to guide opportunities through the sales pipeline. 
• Work with Design and Production teams to ensure client designs, proof approvals, and pricing is accurate and up to client standards.  
• Manage product selection/sourcing and pricing for new opportunities: Assisting in the selection of products, including ASI products, that meet client needs and pricing them competitively to enhance the chances of sales success.  
• Own creation of sales documents: Including the opportunity brief, presentation deck, and initial signed sales order, to ensure that all client-facing documents are accurate, professional, and tailored to client needs. 
• Own Client financial sheet: Maintain and ensure cost and client pricing accuracy 
• Coordinate with sales and production teams: Ensuring seamless communication and alignment on client projects, acting as a bridge to keep all parties informed and coordinated. 
• Hand off sales order to production team: After sales close, completing all necessary details and collaborating with sales to obtain any outstanding information, ensuring a seamless transition from sales to execution. 
• Act as the primary point of contact on open jobs: Facilitating communication between several internal team and the sales team, ensuring that all parties are updated on project progress and any issues are addressed promptly. 
• In-Office Samples Check In: While in office, unpack, organize and send out an appropriate sample, ensuring entire process is communicated with Sales Team 

Qualifications:  

• Must be located in the NYC area and able to come into the office on a hybrid schedule 
• Bachelor's degree in Business, Marketing, Merchandising, Fashion Design or related education and work experience. 
• 2-3 years of project coordination experience, preferably in creative or luxury goods industries. 
• Highly innovative and excited to create product solutions for clients. 
• Excellent written and verbal communication skills. 
• Experience working directly with clients or customers is a plus. 
• Proficiency in MS Office, CRM software, presentation tools (ex. PowerPoint, Keynote) and project management tools (Asana experience preferred). 
• Must be self-motivated, with strong problem-solving skills and attention to detail. 
• Ability to use good judgment and react under pressure, while still being flexible/adaptable. 
• Experience working in the promotional products or corporate giving industry is a plus. 

Our Core Values  
  

HUMANS CONNECTING HUMANS - At the end of the day that’s what we do, build lasting connections. We bridge the gap between brands and their audiences, creating unforgettable brand experiences.  

TANGIBLE STORYTELLERS - We aren't selling products; we're creating unique brand experiences that our clients are proud to put their logo on.  

QUALITY WITHOUT COMPROMISE - You can’t put a price on perception, but quality shouldn’t cost more.  

CUSTOMER ( EXPERIENCE) OBSESSED - We’re brand obsessed and love turning good products into great brand experiences.  

IMPOSSIBLE ISN’T LR PARIS -We make it happen. That's really it. When something's hard, we figure it out as a team. When there's a problem, we solve it. Our clients work with us because they know we'll show up and do the work – and we don't stop until they're happy. We're invested in their success, and it shows in everything we do. 

Benefits 

• Subsidized medical, dental, and vision  
• Commuter Benefits  
• 401k  
• HSA & FSA  
• Supplemental Life Insurance  
• Voluntary Short & Long Term Disability  
• PTO – 2 weeks of vacation, 8 holidays and 5 sick days