What are the responsibilities and job description for the Client Success Manager position at Dstillery?
Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest technology, ID-free®, is patented, privacy-safe behavioral targeting that reaches 100% of ad impressions and can be used with any Dstillery product. Our premier user segment product, Custom AI Audiences, is a just-for-your-brand targeting solution that refreshes hundreds of millions of users every 24 hours to deliver the best performance.
Job Description:
The Client Success Manager owns a book of business and is accountable for client retention, satisfaction, and growth. You'll act as a strategic partner to clients — consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes — while coordinating closely with internal teams to deliver on client needs. This is a highly visible, client-facing role for someone who's equally comfortable analyzing a performance dashboard and presenting recommendations to a client or partner.
What You'll be Doing
- Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend
- Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations
- Own client satisfaction, retention, and growth outcomes for your assigned accounts
- Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client's organization
- Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2 overnight stays)
- Lead clients through a smooth onboarding and product activation process
- Troubleshoot client issues on their behalf, coordinating across internal teams as needed
- Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams
What You'll Bring
- 3 years of experience in client success or account management within programmatic advertising or ad tech — agency, DSP, or SSP experience all welcome
- Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce)
- Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives
- Solid quantitative aptitude and comfort working in Excel/Sheets
- Experience with Agentic AI and DSP user interfaces preferred
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts
- Ability to work independently as well as collaboratively across teams