Data Operations Analyst

Duration: FTE

Location: GA-Atlanta, 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew data analysis associates bring data insights to life with predictive and descriptive analytics, create meaningful business intelligence and data visualization dashboards, and learn data profiling and cloud data practices.

Responsibilities

• Prepare, validate, and distribute recurring operational and performance reports (e.g., cycle times, volumes, SLA metrics)
• Monitor data processing activities to identify delays, data quality issues, or anomalies and coordinate resolution with cross‑functional teams
• Support service level tracking and performance management initiatives through metric analysis and reporting
• Collaborate with analytics, data engineering, and operations teams to ensure consistent, accurate data outputs
• Communicate status updates, trends, and risks to stakeholders in a clear and concise manner
• Maintain documentation and standardized reporting processes to support operational efficiency and auditability
  
  

Qualifications

• Experience in an analytics, data operations, customer service analytics, or performance management role
• Strong attention to detail with the ability to interpret and validate data outputs
• Proven ability to communicate data findings to both technical and non‑technical audiences
• Experience working in cross‑functional, matrixed environments
• Core Competencies
• Analytical and problem‑solving skills
• Data accuracy and quality awareness
• Process orientation and operational discipline
• Clear written and verbal communication
• Collaboration and stakeholder engagement
  

Preferred Qualifications

• Working familiarity with Power BI, including reviewing dashboards, validating metrics, and understanding visualizations
• Basic to intermediate familiarity with SQL Server, such as reading queries, validating results, or performing simple data checks
• Understanding of data pipelines, reporting workflows, or operational metrics
• Experience supporting SLA, KPI, or performance reporting
  
  

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.