IT Analyst

Duration: FTE

Location: IA-Ankeny

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew software engineering associates use a variety of technologies in Agile and lean startup methodologies to automate manual processes, create microsites, learn new technologies, and everything in between.

Responsibilities

• Serve as primary contact supporting day to day operations and services of infrastructure by monitoring and responding to incidents submitted to the service management platform
• Work closely with our internal Help Desk and Managed Network Service provider to make sure store connectivity is performing optimally
• Ensure performance of the infrastructure including provisioning and modifying servers and cloud-based resources is maintained at a high-level
• Provide technical support for store systems using secure remote support tools (such as Bomgar/BeyondTrust)
• Support and maintain edge infrastructure that enables critical store and site operations
• Utilize basic scripting (e.g., PowerShell or Python) to assist with automation, troubleshooting, and operational support, including creating or modifying scripts to improve efficiency and support system administration tasks
• Monitor production systems for availability, capacity, and performance
• Assist with managing, monitoring, executing, and validating enterprise system backups as well as validate secured storage in a location physically distinct from that of the system it was created from
• Maintain accurate and current process and/or technical support documentation in the form of process flows, data flows, mock-ups, user experience documentation, run books, and additional technical documentation
• Assist with monitoring production to support 100% availability to users according to Service Level Agreements (SLAs)
• Monitor production logs for any issues and address immediately to minimize end user impact
• Log Service Requests (SRs) and work with support resources, both internal and 3rd party, to remediate issues
• Assist with monitoring integration points with internal systems and other third-party software to ensure complete and accurate batch processes
• Log incident tickets and work with internal IT teams related to issues with integration points discovered in monitoring daily production
• Assist with ensuring that all change management governance controls adhere to established standards (i.e. proper approvals are acquired) prior to making a configuration change
• Assist with ensuring the integrity and security of enterprise data on all systems and platforms as well as data transfer per privacy, security, and regulatory compliance
• Participate in a rotating on-call schedule to provide after-hours support for critical systems and services
• Perform other duties as assigned
  
  

Qualifications

• Bachelor's degree in Business, Information Technology, related field, or equivalent work experience is required
• Minimum 3 years of IT Operations Analyst experience supporting applications and other technology
• Experience with Collaboration tools (e.g. Jira, Confluence, Smartsheet's, etc.)
• Experience with ITIL tools (e.g. Atlassian, ServiceNow) and collaboration tools (Confluence, Teams)
• Strong scripting experience with PowerShell or Python
• Prior experience setting up automation practices including creating or modifying scripts to improve efficiency and support system administration tasks
• Knowledge of application designs, configuration, and module set up
• Prior experience with Cloud based (Infrastructure, Platform and/or Software as a Service) applications and vendors is preferred
• Strong interpersonal, verbal, and written communication skills, including the ability to explain data and findings to a non-technical audience
• Ability to document business requirements and functional/technical specifications
• Ability to work rapidly in team environment and with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment
• Ability to participate in a rotating on-call schedule to provide after-hours support for critical systems and services
  
  

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.

Onsite work expected - Day 1