Service Designer (AI Enablement)

Our Fintech client is seeking an Service Designer to join their team for the next 3 months, 40 hours/week. There is potential to extend or convert to FTE. 

This role is fully onsite onsite 5 days a week in Wilmington, DE or Columbus, OH.

Role Summary
Our client in the financial services space is expanding their AI Enablement Squad within its Corporate Tech function to explore how artificial intelligence can transform workflows and improve efficiency for internal end users. This team supports tools and experiences for global philanthropy, sustainability, and government relations, working across SaaS platforms, in-house tools, and non-digital experiences. End users include internal employees (e.g., donation matching, government relations) and external partners (e.g., nonprofits applying for grants). Reports to the Experience Design Lead Corporate Responsibility

Top Must-Have Skills

Service Design Expertise: 5 years in experience or service design, focusing on end-to-end experiences.
AI Workflow Design: 2 years designing AI-enabled workflows and experiences.
Journey Mapping & Blueprinting: Proven ability to create journey maps, service blueprints, and storyboards for complex processes.


Role Overview
The focus of this role is:
60% Research & Discovery
20% Service Design / UX Mapping (w/ AI powered workflows)
20% Stakeholder Collaboration & Engineering Partnership (w/ AI at the forefront of decisions)
 

Service Designer (AI Enablement) Key Responsibilities:
Map current workflows and create service blueprints to visualize end-to-end processes.
Reimagine processes for AI enablement and propose future-state designs.
Conduct qualitative research (interviews, workshops) with internal and external users.
Collaborate with engineers and product managers to translate insights into actionable solutions.
 

Service Designer (AI Enablement) Day to Day:
Lead service design activities: journey mapping, service blueprinting, and process optimization.
Conduct user research (remote interviews, co-creation workshops) to uncover pain points and opportunities.
Partner with engineering to explore AI-enabled workflows (e.g., GenAI for note summarization, grants management automation).
Ensure compliance, security, and auditability in all proposed solutions.
Present findings and recommendations to stakeholders and leadership.
 

Ideal Service Designer (AI Enablement) Candidate Profile
5 years in service design, UX research, or experience design.
Strong portfolio showcasing service blueprints, journey maps, and examples of transforming digital or hybrid experiences. Ability to clearly articulate your processes, involvement, challenges and output on each.
Experience with enhancing operations within internal tools & teams (not just customer-facing apps).
Familiarity with AI concepts and ability to identify opportunities for AI enablement / AI powered workflows.
Excellent facilitation and stakeholder management skills.
 

Nice to have: basic coding skills (Python, JavaScript) to prototype or collaborate effectively.
 

Portfolio Requirements
Service blueprints and journey maps based on user research.
Case studies showing how insights translated into improved experiences.
Examples of AI enablement or process redesign (preferred).

Why Join?
Opportunity to shape the future of AI-enabled workflows in a global corporate responsibility context.
Work on meaningful initiatives impacting philanthropy, sustainability, and community engagement.
Collaborate with a diverse, innovative team within our client's Corporate Tech function.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To
msharma@creativecircle.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
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Meggan Sharma - Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This job was first posted by Creative Circle on 12/16/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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