Product Manager - Digital CX

Our Healthcare/Wearables client is seeking a Product Manager, Digital CX to join their team for the next 8 months, 40 hours/week. 

This role is hybrid onsite 3 days a week in Acton, MA or San Diego, CA. 

Role Summary
We are seeking a self-motivated and experienced Product Manager to join the Digital CX Product Management Customer Experience team. This role is responsible for developing new digital products and optimizing existing capabilities across the customer journey. The ideal candidate has a proven track record of leading end-to-end product management for global digital products, translating business goals into high-impact product initiatives, and driving execution in an Agile environment. This leader will define and execute the product roadmap, ensure a well-prioritized and clearly defined backlog, and guide cross-functional teams through the full product development lifecycle.

Top Must Have Skills

Customer-obsessed mindset with ability to translate insights into impactful product direction
Strong business acumen and ability to lead high-impact digital product initiatives
Experience leading global, cross-functional teams in an Agile environment
Ability to influence and guide decision-making without authority
Strong communication skills for technical and non-technical audiences
Ability to balance technical constraints with business outcomes to build an informed roadmap
Demonstrated ability to work independently and manage multiple priorities

Additional Qualifications

Bachelor's degree and 5 years of relevant work experience
5 years of experience with Agile methodologies in Product Owner or Product Manager roles
Strong understanding of IT systems development
Familiarity with Web and CRM platforms
Experience in digital customer experience or customer success
Experience in medical device industry is a plus
Familiarity with Scaled Agile Framework (SAFe) is a plus
Diabetes-related experience or knowledge is a plus
Strong problem-solving skills and ability to navigate complex business challenges
Ability to thrive in a fast-paced, growth-focused environment
Passion for continuous improvement of processes and practices

Responsibilities

Cultivate a deep understanding of customer needs, competitive dynamics, and market trends
Develop and articulate a clear product vision and lead execution of the integrated roadmap
Define release targets, scope, value proposition, and delivery approach to drive growth and innovation
Collaborate with other product managers to establish best practices for Product Management and Product Owners
Partner on franchise-level roadmaps and enterprise-aligned priorities
Work with senior product leadership and stakeholders to define and prioritize feature backlog
Collaborate with Product Marketing to understand the customer journey and launch strategies
Create process flows to illustrate operational impacts of new or enhanced capabilities
Define features including acceptance criteria, dependencies, assumptions, risks, and success metrics
Partner with technical architects to obtain estimates and solution designs for release planning
Maintain conceptual and technical integrity of features across delivery teams
Provide input into release timelines and evaluate alternative sequencing options
Lead scope tradeoff evaluations for feature implementation
Participate in usability studies to bring voice-of-customer insights to feature development
Support business case development for new opportunities and product enhancements
Serve as first escalation point for Product Owners regarding feature refinement, solution options, or sprint tradeoffs

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To
msharma@creativecircle.com
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Meggan Sharma - Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 03/24/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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