What are the responsibilities and job description for the Product Manager - Digital CX position at Apex Systems?
Job#: 3016235
Job Description:
Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions.
Apex has an opportunity for an Product Manager - Digital CX. For applicants who are interested in this opportunity, send your updated resume to [email protected] .
Here are the details:
Position: Product Manager - Digital CX
Location: Remote
Project Duration: 12 months
Rate: Negotiable Based on Experience
Job Description
We are seeking a versatile Product Manager / Product Owner to take end-to-end ownership of a dedicated development team. In this blended role, you will be responsible for both the high-level strategy and the tactical execution of the product roadmap for your assigned market.
You will serve as the primary product lead, ensuring that our global omnichannel initiatives are successfully localized and executed to provide a seamless customer experience across our product support organization. This is an ideal role for a product professional who thrives on balancing stakeholder management with deep, hands-on agile delivery.
Key Responsibilities
Product Strategy & Regional Leadership
This position is designed for a self-starter who thrives on ownership. By leading a single, dedicated team, you will have the autonomy to shape the product journey from initial concept through to deployment and optimization within your market.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions.
Apex has an opportunity for an Product Manager - Digital CX. For applicants who are interested in this opportunity, send your updated resume to [email protected] .
Here are the details:
Position: Product Manager - Digital CX
Location: Remote
Project Duration: 12 months
Rate: Negotiable Based on Experience
Job Description
We are seeking a versatile Product Manager / Product Owner to take end-to-end ownership of a dedicated development team. In this blended role, you will be responsible for both the high-level strategy and the tactical execution of the product roadmap for your assigned market.
You will serve as the primary product lead, ensuring that our global omnichannel initiatives are successfully localized and executed to provide a seamless customer experience across our product support organization. This is an ideal role for a product professional who thrives on balancing stakeholder management with deep, hands-on agile delivery.
Key Responsibilities
Product Strategy & Regional Leadership
- Market Leadership: Serve as the dedicated Product lead for your assigned market, acting as the subject matter expert for regional requirements and business goals.
- Omnichannel Localization: Act as the regional champion for omnichannel initiatives, ensuring that global features and customer experience standards are effectively adapted and launched within your specific market.
- Roadmap Strategy: Partner with leadership to define, maintain, and execute a transparent product roadmap that aligns with broader business objectives and regional needs.
- Stakeholder Engagement: Build strong relationships with business partners, facilitating regular syncs to ensure alignment on priorities and clear visibility into project status.
- Cross-Team Collaboration: Partner closely with core platform teams to ensure regional requirements are represented in the global customer journey.
- Backlog Excellence: Fully own and prioritize the team backlog, ensuring the engineering team has a clear, well-groomed pipeline of work ready for execution.
- Requirement Definition: Translate high-level business needs into detailed user stories, technical requirements, and clear acceptance criteria.
- Sprint Management: Lead all Agile ceremonies—including sprint planning, daily stand-ups, and retrospectives—to drive consistent and predictable delivery cycles.
- Market-Specific Quality: Partner with engineering and QA to validate that all deliverables meet the "Definition of Done" and provide a high-quality, localized customer experience.
- Experience: 3–5 years of experience in Product Management or Product Ownership in a software development environment.
- Hybrid Skillset: Proven ability to pivot between high-level strategic planning and deep-dive technical execution.
- Agile Proficiency: Deep understanding of Scrum/Agile methodologies and extensive experience using tools like Jira or Azure DevOps.
- Omnichannel Familiarity: Experience working on products that span multiple customer touchpoints (web, mobile, digital).
- Stakeholder Management: Exceptional communication skills with a track record of successfully managing expectations across different business units.
- Market Familiarity: (Preferred) Experience working within North American or International digital markets, including an understanding of regional localization needs.
This position is designed for a self-starter who thrives on ownership. By leading a single, dedicated team, you will have the autonomy to shape the product journey from initial concept through to deployment and optimization within your market.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Salary : $60 - $84