Service Manager - Swope Nissan

Join a Legacy of Excellence with the Swope Family of Dealerships!

Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we’ve built more than a business—we’ve built a legacy rooted in trust, integrity, and community connection.

At Swope, we believe in more than just selling and servicing vehicles—we believe in supporting the people and neighborhoods around us. We’re passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved.

Swope Nissan is seeking an experienced and motivated Service Manager to lead our service department with integrity, efficiency, and a strong commitment to guest satisfaction. This role is responsible for overseeing daily operations, developing a high-performing team, and ensuring exceptional service standards while driving department performance and profitability.

The Service Manager will: 

• Hire, train and supervise service department associates.
• Inspire and motivate team to attain sales goals.
• Keep proper documentation as stipulated by manufacturer and general manager.
• Nurture enthusiastic work environment promoting teamwork with other departments.
• Organize weekly department meetings.
• Build repeat/referral business by encouraging service employees to nurture positive relationships with guests.
• Verify employees understand and comply with applicable policies and manufacturer warranties.
• Promote professional development and advance training opportunities.
• Conduct random checks to ensure vehicle repairs conform to the highest dealership standards.
• Resolve guest concerns, enlisting manufacturer assistance when necessary.
• Handle warranty claims and processing, conforming to warranty guidelines. Explain warranty to the guest.
• Create service pricing plans and submit recommendations to general manager.
• Act as dealership liaison for manufacturer representatives.
• Develop programs or procedures to improve profitability.
• Organize recruiting events at regional vocational/technical institutes.
• Attend manager meetings

In addition, the Service Manager should:

• Possess basic math skills.
• Be capable of speaking with guests or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing financial/marketing reports and other correspondence.
• Stay current on industry trends, tools and advancements, and make appropriate purchase recommendations.
• Ensure tools and equipment are operated in a safe manner at all times, and shop/customer waiting areas are kept clean and orderly. 
• Understand and comply with current and future federal, state, and local regulations affecting body shop operations, such as handling of paint and paint thinners, hazardous waste disposal, the OSHA Hazard Communication Standard, etc.
• Be professional and courteous in attitude, wardrobe and grooming.
• Complete other duties as assigned.

Requirements

• Three to Five years of experience in an auto repair facility 
• Two plus years of supervisory experience 
• Excellent verbal and written communication and interpersonal skills 
• Proficient knowledge of dealership computer systems
• Must have a valid driver’s license
• Ability to drive manual transmission vehicles
• Demonstrated customer service skills
• Previous industry knowledge of overall operations, management and wholesale relations (preferred)
• Will be required to complete a drug screen and background check.

Benefits

• PTO available first of the month after 60 days of employment
• Paid Sick Time available first of the month after 60 days of employment
• Paid Holidays starting 1st day of hire
• Health Insurance
• HSA - Health Savings Account with company contribution
• 401K with Company Match
• Vision Insurance
• Dental Insurance
• Company Paid Basic Life Insurance & AD&D Insurance
• Supplemental life insurance
• Company Paid Short Term Disability
• Long Term Disability
• Critical illness and Accident Coverage
• Prepaid Legal Insurance
• Identity Theft Protection
• Discount Programs
• Referral Programs
• Employee Assistance Program
• Pet Insurance
• Wellness Reimbursement