Parts Manager

Automotive Parts Manager

Description

Parts Manager Responsibilities: 

• Assists all guest (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Answers phone calls, providing price quotes and other information.
• Replenishes  assigned inventory daily.
• Sets up orders for daily shipment, delivery or pick-up.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Informs guests of companion part requirements and specials and ensures that the guest is exposed to the full product line.
• Keep proper documentation as stipulated by manufacturer and general manager.
• Nurture enthusiastic work environment promoting teamwork with other departments.
• Build repeat/referral business by encouraging service/parts employees to nurture positive relationships with guests.
• Resolve customer complaints, enlisting manufacturer assistance when necessary.
• Handle warranty claims and processing, conforming to warranty guidelines. Explain warranty to the guest..
• Develop programs or procedures to improve profitability.
• Attend manager meetings
• Participates in all training programs that are made available/
• Other task assigned by General Manager.

Requirements

• Automotive Parts experience preferred
• Excellent verbal and written communication and interpersonal skills
• Proficient knowledge of dealership computer systems
• Must have a valid driver’s license
• Demonstrated customer service skills
• Previous industry knowledge of overall operations, management and wholesale relations (preferred)
• Must pass pre-employment background check and drug screen.