ServiceNow Developer

Cravath, Swaine & M oore LLP is seeking a dynamic, motivated ServiceNow Developer to help design and deliver cutting-edge solutions within ServiceNow that enhance operational efficiency and elevate user experience.

This is a strategic , hands-on role where your technical expertise and creative problem-solving will drive impactful change. You wi ll work closely with variou s departments , IT teams, and business stakeholders to architect scalable, high-performing ServiceNow solutions that support our digital transformation initiatives.

Core Responsibilities

• Designs, configures, and customizes ServiceNow applications, workflows, catalog items, and integrations;
• Collaborates with stakeholders to gather and refine requirements;
• Works closely with IT and business partners to plan and implement platform solutions;
• Performs platform support, maintenance, troubleshooting, and upgrades;
• Creates and maintains technical documentation and user guides; provides training to end users and administrators; and
• Contributes to emerging initiatives, including AI-driven and agentic platform capabilities.
  
  

Architecture & Design

• Leverages deep understanding of ServiceNow architecture, data models, and application structures; and
• Prioritizes configuration-first approaches to minimize customization, risk, and technical debt.
  
  

UI/UX & Usability Enhancements

• Improves usability and overall user experience across the platform.
  
  

Workflow & Automation

• Implements automation using Flow Designer and Business Rules; and
• Ensures security and compliance throughout automated processes.
  
  

Data Management & Reporting

• Maintains data integrity using Import Sets, Transform Maps, and CMDB relationship modeling;
• Develops smart dashboards and reports based on user needs; and
• Supports data stewardship across key tables and modules.
  
  

Integration & Development

• Integrates ServiceNow with other enterprise applications;
• Builds scalable, maintainable, and high-performing platform solutions; and
  
  

Performs additional duties as assigned.

• ServiceNow Certified Application Developer with 5 years of hands-on experience (ITSM and Workplace Case Management preferred);
• Bachelor’s degree in Computer Science, Information Systems, or related field;
• Strong understanding of ITIL principles and best practices;
• Proven experience developing and integrating ServiceNow solutions in enterprise environments;
• Proficiency with JavaScript, Flow Designer, Glide API, and related web services;
• Solid knowledge of data management practices and CMDB modeling.
• Strong communication skills;
• Experience with agile methodologies, including sprint planning and backlog management; and
• Availability to work additional hours as needed.
  
  

This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $ 150,000 to $ 175,000 . The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtaine d . Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts .