What are the responsibilities and job description for the Server Assistant position at Craig's - Nashville?
The Server Assistant at Craig’s Nashville plays a key role in supporting seamless, attentive service throughout the dining experience. This position works closely with servers and the entire service team to keep tables clean, organized, and properly maintained while anticipating guest needs. Server Assistants help protect the rhythm of service through awareness, urgency, and attention to detail — ensuring guests feel cared for without interruption. This position also has the opportunity to cross-train as a food runner.
Key Responsibilities
- Assist servers in maintaining tables throughout each guest’s dining experience.
- Clear and reset tables promptly, efficiently, and according to Craig’s standards.
- Maintain proper table settings, including silverware, glassware, napkins, and other service items.
- Keep tables clean and organized by clearing finished dishes, replacing utensils, and removing unnecessary items.
- Monitor water levels and refill guest water as needed.
- Anticipate guest and server needs while maintaining awareness of table and dining room flow.
- Communicate guest requests or service needs promptly and clearly to the appropriate team member.
- Maintain cleanliness, organization, and proper stocking of service stations throughout the shift.
- Assist with opening, closing, and ongoing sidework, including polishing and restocking service items.
- Support servers and other team members as needed to ensure smooth and efficient service.
Qualifications & Experience
- Prior experience in a high-volume, full-service restaurant preferred.
- Strong communication skills and attention to detail.
- Ability to work quickly and efficiently while maintaining composure and professionalism.
- Strong awareness of surroundings and ability to anticipate needs.
- Team-oriented, reliable, and professional in appearance and attitude.
Work Environment & Physical Requirements
- Must be able to stand and walk for extended periods.
- Ability to lift, carry, and maneuver up to 50 lbs safely.
- Ability to move quickly through a busy dining room while maintaining awareness of guests and coworkers.
- Evenings, weekends, and holidays required.
- Fast-paced environment requiring urgency, grace, and precise coordination.
Craig’s Standards
- We anticipate needs and take action before being asked.
- We maintain clean, organized tables and service areas throughout every stage of the guest experience.
- We move with awareness, purpose, and respect for the rhythm of service.
- We communicate calmly and respectfully with guests and all members of the team.
- We understand that great service is a team effort and step in wherever support is needed.
- We elevate hospitality through attention to detail, timing, and quiet confidence.