What are the responsibilities and job description for the Electronics Repair Technician/Retail Sales and Customer Service Representative position at CPR Cell Phone Repair?
Cell Phone Repair Technician / Sales Associate
CPR Cell Phone Repair – Loveland, Colorado and Fort Collins, Colorado
Sales Technology Device Repair Career Opportunity
Do you enjoy technology, helping people, and making money through sales?
CPR Cell Phone Repair is looking for a Customer Service Sales Representative / Electronic Repair Technician who can deliver a world-class customer experience while helping customers repair, replace, and upgrade their devices.
This is not just a retail job.
Our team members act as technology advisors and problem solvers for customers who rely on their phones, tablets, laptops, and gaming systems every day.
If you enjoy working with technology, talking with customers, performing device repairs, and closing sales opportunities, this position offers strong growth potential in a fast-growing industry.
Applicants must be comfortable performing smartphone and tablet screen replacements.
What You’ll Be Doing
Customer Service & Sales
- Greet customers and diagnose their device issues
- Recommend the best repair, replacement, or upgrade solutions
- Sell certified pre-owned and new devices when repair may not be the best option
- Upsell accessories such as screen protectors, cases, and chargers
- Convert phone calls and email inquiries into store visits and sales opportunities
- Deliver a world-class customer service experience
- Handle customer concerns professionally and de-escalate issues when necessary
- Build relationships with repeat customers and local businesses
Electronics Repair
- Diagnose and repair smartphones and tablets
- Perform repairs including screen replacements, battery replacements, charging ports, and basic diagnostics
- Assist with advanced repairs and soldering work (depending on experience)
- Stay up to date with new devices and repair techniques
- Maintain high quality repair standards and reduce repeat repairs
Store Operations
- Manage repair tickets and maintain accurate documentation
- Maintain store cleanliness, organization, and professionalism
- Assist with inventory management of parts, accessories, and devices
- Support the Store Manager and Assistant Manager in daily operations
- Monitor trends in repairs, warranties, and parts quality
Required Skills
- Strong customer service and communication skills
- Ability to upsell, add-on, and close sales opportunities
- Minimum requirement: Ability to perform smartphone and tablet repairs, including screen replacements and battery replacements
- Ability to clearly explain repair options and device upgrade options to customers
- Ability to multitask between customer service, sales, and repair work
- Strong organizational skills
- Basic computer skills and experience with POS systems
Preferred Experience
- Experience repairing iPhone, Samsung, or other smartphones
- Tablet repair experience
- Laptop or gaming console repair experience
- Soldering or micro-soldering experience
- Retail sales experience
Compensation
Starting Pay: $16.00 per hour
Plus performance bonuses and sales incentives
Top performers increase their earnings through:
- Device sales
- Accessory sales
- Repair services
- Device Protection Plans
Schedule
Full-Time Position/Part-Time
Monday – Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: currently closed
Expected Hours: 35 – 45 per week
Career Growth Opportunities
We strongly believe in promoting from within.
Successful team members may advance into:
- Lead Technician
- Assistant Store Manager
- Store Manager
- Territory Manager
CPR Cell Phone Repair operates in a rapidly growing technology repair industry, offering long-term career opportunities.
Why Join CPR?
- Work with cutting-edge technology
- Gain valuable electronics repair skills
- Develop sales and customer service expertise
- Join a fast-growing company with advancement opportunities
Apply Today
If you enjoy technology, repairing devices, helping customers, and sales, we would love to meet you.
Please submit your resume to be considered.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
- Referral program
Application Question(s):
- Are you comfortable selling accessories and device upgrades to customers?
Experience:
- Retail sales: 3 years (Required)
- Cell phone repair : 3 years (Required)
- Customer service: 3 years (Required)
- Inventory management: 3 years (Required)
- computer repairs: 3 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Fort Collins, CO 80523 (Required)
Work Location: In person
Salary : $16