Customer Quality Engineer

Responsibilities:

• Coordinate responses to product quality customer complaints:
• Own assigned customer complaint cases.
• Issue initial report to customer with investigation plan and seeking any needed additional information.
• Prioritize customer complaint cases and trends.
• Verify product defect claim being made by the customer.
• Determine appropriate action for customer complaint processing based upon claim verification.
• Partner with other functional groups to implement corrective actions as needed.
• Maintain all records and documentation of complaint investigations.
• Write preliminary and final reports to be sent to the customer.
• Partner with sales/marketing teams to resolve customer inquiries.
• Work with customers and CPC cross-functional teams to ensure system-wide response to customer needs.
• Ensure customer quality complaint process functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partner with Supplier Quality Engineering team to resolve supplier-related issues.
• Support of external audits, including customer and ISO certification audits.
• Develop and improve inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
• Keep current in the field with internal and external education and training.
• Adhere to all safety regulations.
• Demonstrate support of CPC core values.
• Perform other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• Bachelor’s degree in engineering or equivalent technical field.
• Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
• Understanding of up-to-date quality theories, methods and approaches, including ISO 9001:2015 and/or ISO 13485:2016
• Experience working with data and statistical analysis software such as Minitab.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Good communication skills.
• Experience with problem solving tools.
• Experience with Microsoft Office products.

This role may require up to 10% of travel, domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.