Inside Sales Lead, Biopharma Pumps & Sensors

Responsibilities:

• Timely investigation of new, incoming leads within CPC’s CRM to determine the next steps based on the prospect’s request.
• Determine the sales readiness of leads and if they require further follow-up (via onsite meetings, Teams meetings, etc.) with the goal of developing them into sales opportunities.
• Set up, facilitate, and lead meetings with prospective CPC customers regarding new projects.
• Explain product features and benefits to potential customers through virtual presentations or detailed descriptions.
• Lead generation via cold calling, emailing, and the use of social media platforms.
• Partner with Regional Sales Managers and Business Development Managers to identify and facilitate communication between prospects and CPC.
• Work with the Customer Service team on incoming technical inquiries from new and/or current CPC customers.
• Support the tracking & documentation of open opportunities to ensure the current sales stage and the next steps are accurate.
• Participate in the funnel management process while offering insights to accelerate or retain sales, identify process gaps, and follow up activities that increase sales funnel expansion.
• Measure and report on sales and department metrics and suggest improvements, including measuring ROI on the inside sales contribution.
• Interact with strategic Channel Partners as a secondary point of contact concerning technical inquiries and potential opportunities.
• Support the Regional Sales Managers with targeted data gathering that enhances their account management activities.
• Work with the Business Unit to support the identification of new product ideas within existing and/or new markets.
• Regularly participate in customer interactions to increase positive customer experience.
• Collaborate with team members in marketing, product management, business unit management, and the sales organization to support the development of new programs, content, campaigns, and offerings.
• Liaison with the CRM analyst to modify, update, and improve CRM workflows, data accuracy, and technical requirements.
• Support the Bio Business Unit at trade shows/conferences by being able to effectively communicate with prospective customers and booth attendees while being able to answer their questions and provide proper follow-up.
• Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• Bachelor’s degree, preferably in a technical or engineering field.
• Minimum 3 years of technical sales experience.
• Minimum 2 years of experience in a customer interaction position.
• Experience working with CRM systems to manage customer communication processes.
• Proficiency with Microsoft Word, Excel, PowerPoint, TEAMS.
• Skilled in communicating priorities, plans, and information to employees throughout the organization.
• Strong verbal and written communication skills.
• Experience in the biopharmaceutical industry is a plus.
• This role may require up to 15% of travel, domestically and internationally. Candidates should be comfortable with occasional travel as needed to support business objectives.