Quality Assurance Inspector

Position Description

Responsible for inspecting contracted services at various Harris County facilities and properties to verify the quality of service and adherence to contract and industry standards. Service contracts include, but are not limited to, Custodial, Landscaping, and Waste Removal services. Will deliver routine, consistent, and detailed reporting daily.

Job Duties

• Organize and prioritize multiple tasks.
• Walks and/or drives to various County facilities to inspect various types of services received by various contractors.
• Generate and submit daily inspection reports of findings.
• Report discrepancies and ensure the appropriate parties address these issues to the satisfaction of the contract and contract administrator.
• As approved by the supervisor, communicate directly with stakeholders, vendors, and customers to assist in assuring contractual goals are met.
• Assist with Harris County Disaster Recovery.
• Performs other duties as assigned.
  
  

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

• High school diploma or GED equivalent.
  
  

Experience

• Five (5) years of verifiable safe driving experience in Houston and surrounding areas.
• Three (3) years practical experience in janitorial/custodial services, facility maintenance, or quality inspections.
• Three (3) years’ experience in customer relations or customer service.
  
  

Licensure

• Valid Texas Driver’s License and a good driving record.
  
  

Knowledge, Skills & Abilities (KSAs)

• Good verbal and written communication skills in the English language.
• Great customer service skills.
• Strong analytical and problem-solving skills and have excellent time management and organizational skills.
• Ability to be detailed and timely in reporting.
• Experience with Microsoft Office Suite applications, iPad and Android devices, alternative messaging services (i.e. Text messaging, Skype, Slack, or social media).
• Ability to communicate diplomatically, on an as needed basis, with elected and appointed officials, contractors, building tenants, and the public.
• Ability to understand and compose written correspondence.
• Ability to understand and convey contractual intent.
• Ability to receive CJIS clearance, pass a security check and a drug test, as required.
• This position is Safety Sensitive and will be subject to random drug and alcohol screening.
  
  

Emergency Deployment & Continuity Of Operations Requirement

In accordance with Harris County’s Continuity of Operations Plan (COOP) Policy, this position is subject to emergency response and deployment protocols. The employee may be designated as supporting a Mission Essential Function (MEF) and must:

• Participate in the classification process of departmental staff based on MEF responsibilities.
• Be available for temporary deployment to an alternative work location, role, or telework assignment during emergency events.
• Confirm work assignments with their supervisor prior to reporting to any worksite during such events.
• Remain flexible in assuming alternative duties as directed to support County operations continuity.
  
  

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications .

General Information

Position Type, And Typical Hours Of Work

Full-Time | Regular | 40 hours per week.

Subject to early mornings, late evenings, weekends, and holidays at times, depending upon the project or workload.

Salary: Commensurate experience, based on 26 pay periods.

Physical Demands And Environmental Exposure

Most assignments will be performed in an office, meeting, or operations command center environment, but some field work may be required. May be required to work extended work hours during activation of disaster recovery operations for an unspecified length of time (varies based on the extent of the event).

This position requires bending, stooping, and lifting to 25 lbs., frequent walking, standing, sitting, reaching, and ascending/descending stairs.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Featured Benefits

Medical, vision, and dental insurance.

Wellness.

Professional development opportunities.

Flexible spending accounts.

457 deferred compensation plans.

Retirement pension (TCDRS).

Transportation assistance (Metro Ride Sponsor Program).

Disability and life insurance.

Harris County is a Qualified Employer for the Public Service Loan Forgiveness Program (PSLF).