What are the responsibilities and job description for the Service Center Representative position at Covered California?
Who Are We?
Join the Fresno Service Center as the next Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California’s mission and main goals.
How You’ll Make an Impact – As the Customer Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting. If you are looking for an opportunity where you can directly help consumers, submit your application today!
Call Center Pay Differential: If selected, incumbents will be compensated an additional $150 per month.
Application Deadline: 4/24/2026 @ 11:59 pm PST
Required Documents: Application and Statement of Qualifications (SOQ)
You will find the Minimum Requirements in the Class Specification.
- PROGRAM TECHNICIAN II
Desirable Qualifications:
- Experience in and knowledge of public health and healthcare industry services, programs, and trends
- Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
- Experience in delivering professional oral and written communication
- Experience providing customer service, specifically in a call center environment
- Experience with call center phone equipment and systems
- Experience displaying an advanced ability to multitask in a fast-paced environment
Employee Benefits:
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.
Note:
- To apply to this position, review this advertisement and complete your application via CalCareers at: CalCareers
- Please send any questions regarding the application process and/or position to Careers@covered.ca.gov
- New to state civil service employees are typically hired at the minimum of the salary range
Salary : $150