What are the responsibilities and job description for the Customer Solutions & Retention Specialist position at COVERAGEX LLC?
Customer Solutions & Retention Specialist
CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with the people on our team — and we’re looking for someone who takes that seriously.
The Role
When a customer falls behind on their protection plan, you’ll be the person who reaches out to understand why and find a path forward. Every situation is different — your job is to listen, ask the right questions, and work with the customer to land on a solution that keeps them covered. There are no cold calls. Our dialer handles outreach, so you can focus entirely on the conversation.
Compensation
· Competitive base hourly pay
· Bonuses for every account you retain — your results directly drive your income
What We’re Looking For
· Strong communicator who is confident, approachable, and able to build trust quickly
· Experience in sales, retention, collections, or another phone-based role
· A drive to grow professionally — we promote from within and invest in the people who show up ready to earn it
· Bilingual English/Spanish is a plus
What We Offer
· Fully paid training — no prior experience with our systems required
· Ongoing coaching and real-time support from experienced team leads
· A clear advancement path: Senior Rep to Team Lead and beyond