What are the responsibilities and job description for the Library Service Associate - Denmark position at COUNTY OF BROWN?
JOB REQUIREMENTS: Library Service Associates connect customers to
library resources, services, and programs. They assist customers with
various circulation tasks as well as troubleshoot patron issues, and
answer basic research questions. They ensure a safe and welcoming
environment and provide quality programming. Library Service Associates
work under the general supervision of Librarians and Managers. The
Denmark Branch of the Brown County Library will be located in the new
OneDenmark Community Center. Typical Schedule\* Mondays: 9:15 am - 2:15
pm Tuesdays: 1:15 pm - 6:15 pm Wednesdays: 9:45 am - 6:15 pm Thursdays:
9:15 am - 2:15 pm Fridays: 12:15 pm - 5:15 pm \*Hours are subject to
change based on the needs of the Brown County Library and OneDenmark
Community Center Essential Duties 1. Assist customers with using the
Library Greet customers in a friendly and professional manner Meet
customers\' needs for information by answering basic research questions
and locating appropriate library resources, providing referrals when
necessary Recommend materials based on customer preferences and
knowledge of the collection Assist customers in finding specific items
on shelves Perform customer service for library accounts, as well as
checking materials in and out Provide help with library technology such
as public computers, the Library catalog, and digital resources 2.
Conducts the day-to-day operations of a department or branch Monitor and
appropriately address behavior issues to provide a safe and welcoming
environment for all customers Maintain a pleasant, inviting environment
in the Library by creating displays and signage, etc. Maintain orderly
and attractive collections and withdraw items as appropriate Assist with
training and monitoring the work of other Library employees and
volunteers Submit statistics and other reports of library services 3.
Support the mission and strategic goals of the Library Develop, promote,
and implement events and programs under the guidance of manager and
provide programming support for other Library employees Implement
system-wide programs such as annual summer reading programs Promote
library programs, resources, and services to customers Assist with
large-scale projects and events Serve on system-wide committees as
assigned or required Attend and participate in staff and departmental
meetings, as well as training sessions Recruit and coordinate the work
of library volunteers Perform other related duties as needed or assigned
Brown County is an E-Verify employer. Click the links below for more
information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Demonstrate basic knowledge of library operations, services and
materials Effectively administer Brown County Library policies and
procedures Assess users\' needs and provide consistently exceptional
customer service Complete closing duties, including clearing and
securing the building Identify problems and take action to develop
appropriate solutions, or refer to a supervisor when necessary Make
presentations to varying sized groups of youth and adults Effectively
coordinate and direct the work of others Maintain a calm demeanor under
stressful or unsettling circumstances Demonstrate strong verbal and
written communication skills Perform accurate cash handling and create
deposits Represent the Library in a responsible, professional and
trustworthy manner Establish and maintain cooperative and courteous
working relationships with staff and the public Work independently with
minimal supervision Appropriately multitask and prioritize Work
efficiently while paying close attention to detail Follow detailed
verbal and written instructions Meet the flexible scheduling n eds of
the Library Adapt to changes in the work environment Effectively use
general office equipment and software, including computer, printer,
photocopier, telephone, cash drawer, audio-visual equipment, word
processing, and email Demonstrate proficient technology skills,
including but not limited to working with the library specific software
and databases, and efficient use of the Automated Materials Handling
system \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
library resources, services, and programs. They assist customers with
various circulation tasks as well as troubleshoot patron issues, and
answer basic research questions. They ensure a safe and welcoming
environment and provide quality programming. Library Service Associates
work under the general supervision of Librarians and Managers. The
Denmark Branch of the Brown County Library will be located in the new
OneDenmark Community Center. Typical Schedule\* Mondays: 9:15 am - 2:15
pm Tuesdays: 1:15 pm - 6:15 pm Wednesdays: 9:45 am - 6:15 pm Thursdays:
9:15 am - 2:15 pm Fridays: 12:15 pm - 5:15 pm \*Hours are subject to
change based on the needs of the Brown County Library and OneDenmark
Community Center Essential Duties 1. Assist customers with using the
Library Greet customers in a friendly and professional manner Meet
customers\' needs for information by answering basic research questions
and locating appropriate library resources, providing referrals when
necessary Recommend materials based on customer preferences and
knowledge of the collection Assist customers in finding specific items
on shelves Perform customer service for library accounts, as well as
checking materials in and out Provide help with library technology such
as public computers, the Library catalog, and digital resources 2.
Conducts the day-to-day operations of a department or branch Monitor and
appropriately address behavior issues to provide a safe and welcoming
environment for all customers Maintain a pleasant, inviting environment
in the Library by creating displays and signage, etc. Maintain orderly
and attractive collections and withdraw items as appropriate Assist with
training and monitoring the work of other Library employees and
volunteers Submit statistics and other reports of library services 3.
Support the mission and strategic goals of the Library Develop, promote,
and implement events and programs under the guidance of manager and
provide programming support for other Library employees Implement
system-wide programs such as annual summer reading programs Promote
library programs, resources, and services to customers Assist with
large-scale projects and events Serve on system-wide committees as
assigned or required Attend and participate in staff and departmental
meetings, as well as training sessions Recruit and coordinate the work
of library volunteers Perform other related duties as needed or assigned
Brown County is an E-Verify employer. Click the links below for more
information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Demonstrate basic knowledge of library operations, services and
materials Effectively administer Brown County Library policies and
procedures Assess users\' needs and provide consistently exceptional
customer service Complete closing duties, including clearing and
securing the building Identify problems and take action to develop
appropriate solutions, or refer to a supervisor when necessary Make
presentations to varying sized groups of youth and adults Effectively
coordinate and direct the work of others Maintain a calm demeanor under
stressful or unsettling circumstances Demonstrate strong verbal and
written communication skills Perform accurate cash handling and create
deposits Represent the Library in a responsible, professional and
trustworthy manner Establish and maintain cooperative and courteous
working relationships with staff and the public Work independently with
minimal supervision Appropriately multitask and prioritize Work
efficiently while paying close attention to detail Follow detailed
verbal and written instructions Meet the flexible scheduling n eds of
the Library Adapt to changes in the work environment Effectively use
general office equipment and software, including computer, printer,
photocopier, telephone, cash drawer, audio-visual equipment, word
processing, and email Demonstrate proficient technology skills,
including but not limited to working with the library specific software
and databases, and efficient use of the Automated Materials Handling
system \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty