What are the responsibilities and job description for the Library Service Associate - Central position at COUNTY OF BROWN?
JOB REQUIREMENTS: All applicants must submit BOTH a resume and a cover
letter to be considered. Library Service Associates connect customers to
library resources, services, and programs. They assist customers with
various circulation tasks as well as troubleshoot patron issues, and
answer basic research questions. They ensure a safe and welcoming
environment and provide quality programming. Library Service Associates
work under the general supervision of Librarians and Managers. Typical
Schedule: Tuesdays: 1:00 pm - 8:15 pm Wednesdays: 1:45 pm - 6:00 pm
Thursdays: 1:00 pm - 8:15 pm Saturdays: 8:30 am - 4:15 pm Essential
Duties 1. Assist customers with using the Library Greet customers in a
friendly and professional manner Meet customers\' needs for information
by answering basic research questions and locating appropriate library
resources, providing referrals when necessary Recommend materials based
on customer preferences and knowledge of the collection Assist customers
in finding specific items on shelves Perform customer service for
library accounts, as well as checking materials in and out Provide help
with library technology such as public computers, the Library catalog,
and digital resources 2. Conducts the day-to-day operations of a
department or branch Monitor and appropriately address behavior issues
to provide a safe and welcoming environment for all customers Maintain a
pleasant, inviting environment in the Library by creating displays and
signage, etc. Maintain orderly and attractive collections and withdraw
items as appropriate Assist with training and monitoring the work of
other Library employees and volunteers Submit statistics and other
reports of library services 3. Support the mission and strategic goals
of the Library Develop, promote, and implement events and programs under
the guidance of manager and provide programming support for other
Library employees Implement system-wide programs such as annual summer
reading programs Promote library programs, resources, and services to
customers Assist with large-scale projects and events Serve on
system-wide committees as assigned or required Attend and participate in
staff and departmental meetings, as well as training sessions Recruit
and coordinate the work of library volunteers Perform other related
duties as needed or assigned Brown County is an E-Verify employer. Click
the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Demonstrate basic knowledge of library operations, services and
materials Effectively administer Brown County Library policies and
procedures Assess users\' needs and provide consistently exceptional
customer service Complete closing duties, including clearing and
securing the building Identify problems and take action to develop
appropriate solutions, or refer to a supervisor when necessary Make
presentations to varying sized groups of youth and adults Effectively
coordinate and direct the work of others Maintain a calm demeanor under
stressful or unsettling circumstances Demonstrate strong verbal and
written communication skills Perform accurate cash handling and create
deposits Represent the Library in a responsible, professional and
trustworthy manner Establish and maintain cooperative and courteous
working relationships with staff and the public Work independently with
minimal supervision Appropriately multitask and prioritize Work
efficiently while paying close attention to detail Follow detailed
verbal and written instructions Meet the flexible scheduling needs of
the Library Adapt to changes in the work environment Effectively use
general office equipment and software, including computer, printer,
photocopier, tel phone, cash drawer, audio-visual equipment, word
processing, and email Demonstrate proficient technology skills,
including but not limited to working with the library specific software
and databases, and efficient use of the Automated Materials Handling
system \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
letter to be considered. Library Service Associates connect customers to
library resources, services, and programs. They assist customers with
various circulation tasks as well as troubleshoot patron issues, and
answer basic research questions. They ensure a safe and welcoming
environment and provide quality programming. Library Service Associates
work under the general supervision of Librarians and Managers. Typical
Schedule: Tuesdays: 1:00 pm - 8:15 pm Wednesdays: 1:45 pm - 6:00 pm
Thursdays: 1:00 pm - 8:15 pm Saturdays: 8:30 am - 4:15 pm Essential
Duties 1. Assist customers with using the Library Greet customers in a
friendly and professional manner Meet customers\' needs for information
by answering basic research questions and locating appropriate library
resources, providing referrals when necessary Recommend materials based
on customer preferences and knowledge of the collection Assist customers
in finding specific items on shelves Perform customer service for
library accounts, as well as checking materials in and out Provide help
with library technology such as public computers, the Library catalog,
and digital resources 2. Conducts the day-to-day operations of a
department or branch Monitor and appropriately address behavior issues
to provide a safe and welcoming environment for all customers Maintain a
pleasant, inviting environment in the Library by creating displays and
signage, etc. Maintain orderly and attractive collections and withdraw
items as appropriate Assist with training and monitoring the work of
other Library employees and volunteers Submit statistics and other
reports of library services 3. Support the mission and strategic goals
of the Library Develop, promote, and implement events and programs under
the guidance of manager and provide programming support for other
Library employees Implement system-wide programs such as annual summer
reading programs Promote library programs, resources, and services to
customers Assist with large-scale projects and events Serve on
system-wide committees as assigned or required Attend and participate in
staff and departmental meetings, as well as training sessions Recruit
and coordinate the work of library volunteers Perform other related
duties as needed or assigned Brown County is an E-Verify employer. Click
the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Demonstrate basic knowledge of library operations, services and
materials Effectively administer Brown County Library policies and
procedures Assess users\' needs and provide consistently exceptional
customer service Complete closing duties, including clearing and
securing the building Identify problems and take action to develop
appropriate solutions, or refer to a supervisor when necessary Make
presentations to varying sized groups of youth and adults Effectively
coordinate and direct the work of others Maintain a calm demeanor under
stressful or unsettling circumstances Demonstrate strong verbal and
written communication skills Perform accurate cash handling and create
deposits Represent the Library in a responsible, professional and
trustworthy manner Establish and maintain cooperative and courteous
working relationships with staff and the public Work independently with
minimal supervision Appropriately multitask and prioritize Work
efficiently while paying close attention to detail Follow detailed
verbal and written instructions Meet the flexible scheduling needs of
the Library Adapt to changes in the work environment Effectively use
general office equipment and software, including computer, printer,
photocopier, tel phone, cash drawer, audio-visual equipment, word
processing, and email Demonstrate proficient technology skills,
including but not limited to working with the library specific software
and databases, and efficient use of the Automated Materials Handling
system \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty