Library Service Associate - Central Library Circulation Services Department

All applicants must submit BOTH a resume and a cover letter to be considered.

Library Service Associates connect customers to library resources, services, and programs. They assist customers with various circulation tasks as well as troubleshoot patron issues, and answer basic research questions. They ensure a safe and welcoming environment and provide quality programming. Library Service Associates work under the general supervision of Librarians and Managers.

1. Assist customers with using the Library 

• Greet customers in a friendly and professional manner
• Meet customers’ needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
• Recommend materials based on customer preferences and knowledge of the collection
• Assist customers in finding specific items on shelves
• Perform customer service for library accounts, as well as checking materials in and out 
• Provide help with library technology such as public computers, the Library catalog, and digital resources

2. Conducts the day-to-day operations of a department or branch

• Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
• Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.

• Maintain orderly and attractive collections and withdraw items as appropriate 

• Assist with training and monitoring the work of other Library employees and volunteers
• Submit statistics and other reports of library services

3.   Support the mission and strategic goals of the Library  

• Implement system-wide programs such as annual summer reading programs

• Promote library programs, resources, and services to customers
• Assist with large-scale projects and events
• Serve on system-wide committees as assigned or required
• Attend and participate in staff and departmental meetings, as well as training sessions
• Recruit and coordinate the work of library volunteers
• Perform other related duties as needed or assigned

Associate Degree, two years of college or university, or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities

1. Demonstrate basic knowledge of library operations, services and materials
2. Effectively administer Brown County Library policies and procedures 
3. Assess users’ needs and provide consistently exceptional customer service
4. Complete closing duties, including clearing and securing the building
5. Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary
6. Make presentations to varying sized groups of youth and adults
7. Effectively coordinate and direct the work of others
8. Maintain a calm demeanor under stressful or unsettling circumstances
9. Demonstrate strong verbal and written communication skills
10. Perform accurate cash handling and create deposits
11. Represent the Library in a responsible, professional and trustworthy manner
12. Establish and maintain cooperative and courteous working relationships with staff and the public
13. Work independently with minimal supervision
14. Appropriately multitask and prioritize
15. Work efficiently while paying close attention to detail
16. Follow detailed verbal and written instructions
17. Meet the flexible scheduling needs of the Library
18. Adapt to changes in the work environment
19. Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email
20. Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system