What are the responsibilities and job description for the Front Desk/Night Auditor position at Country Inn & Suites by Radisson?
Overview
We are seeking a dedicated and customer-focused Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess a strong background in hospitality management, with experience in front desk operations and night auditing. Multilingual abilities are a plus, as we strive to cater to our diverse clientele.
Responsibilities
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Handle guest inquiries and resolve issues promptly to ensure a positive experience.
- Perform night audit duties, including balancing accounts and preparing reports.
- Manage reservations and maintain accurate records of guest information.
- Operate multi-line phone systems efficiently, providing excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, local attractions, and services available.
- Uphold high standards of hospitality while maintaining a professional demeanor at all times.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Knowledge of night audit procedures is an advantage.
- Bilingual or multilingual capabilities are highly desirable.
- Proficiency in using multi-line phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work independently during night shifts while managing multiple tasks effectively.
- A passion for hospitality and commitment to delivering outstanding guest experiences.
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Work Location: In person
Salary : $12 - $16
