What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Country Inn and Suites By Radisson?
Job description:
Overview
We are seeking a friendly and efficient Front Desk Agent/Night Auditor to join our dynamic hospitality team. The successful candidate will provide exceptional guest services, maintain a welcoming atmosphere, and assist in the smooth operation of country Inn & Suites-Fond du Lac- WI. This is a fantastic opportunity for someone who is passionate about delivering outstanding hospitality experiences.
Responsibilities
- Greet guests and check them in or out in a friendly and efficient manner
- Handle room assignments and special requests with a high level of accuracy
- Provide guests with information about the HOTEL amenities, services, and local attractions
- Handle guest inquiries, concerns, and issues promptly and professionally
- Manage the front desk area to ensure a clean and organized environment
- Perform night audit duties, including reconciling cash and credit transactions
- Maintain confidentiality and handle sensitive information with discretion
- Collaborate with other departments to ensure seamless guest experiences
- Provide exceptional customer service and handle customer complaints and feedback
- Ensure that all hotel policies and procedures are followed
Qualifications
- High school diploma or equivalent required
- Previous experience in hospitality management, guest services, or hotel management is highly valued
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and organizational skills
- Multilingual skills are an asset
- Ability to work varying shifts, including nights if needed and weekends
- Familiarity with hotel management software and systems
-Must be able to lift up to 50 lbs
Skills
- Hospitality management
- Customer service
- Resort experience
- Hospitality
- Front desk experience
- Guest services
- Multilingual
- Hotel management
- Night audit
- Hotel experience
Job Types: Full-time, Part-time
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fond du Lac, WI 54937 (Required)
Ability to Relocate:
- Fond du Lac, WI 54937: Relocate before starting work (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 24 – 36 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid jury duty
- Paid time off
Work Location: In person
Salary : $14 - $16
