Front Desk Night Auditor

We are seeking a highly motivated and professional Front Desk Night Audit to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI. 

As hotel Night Auditor, you will be the first point of contact for guests from answering phone calls, checking-in and checking-out guests, balance daily transactions for hotel and food and beverage revenues, and handle guest issues and transmit reports

Schedule:

Overnight Shift starting at: 11 PM–6 AM.

About Us:

The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.

TEAM MEMBER PERKS / BENEFITS:
We believe in taking care of our team just like they take care of our guests.
Here’s what you’ll enjoy as a part of our team:

• Team Member Swim Days: Enjoy the hotel's pools and hot tubs with family and friends during designated team swim times.
• Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
• Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
• Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
• Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays.
• Aflac Supplemental Insurance: Available for both full-time and part-time team members.
• Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.
• 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.
• Paid Time Off: Earned after one year of employment for those averaging at least 20 hours or more a week.
• 401K Retirement Account: Company match of up to 3% for full-time, eligible team members.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.

Key Responsibilities:
 This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned.

• Performs all audit procedures as set forth by the Hotel and company, on a nightly basis
• Performs all required audit reports
• Verifies the status of all wake-up call requests and ensures they are properly handled
• Balances all cash receipts and work performed during the audit shift and makes deposits of cash
• Prepares the front office for the morning shift and resets day's business
• Acts as a Guest Services Agent during the night time hours
• Acts as the Manager on Duty during night time hours
• Attends and actively participates in all front office meetings
• All other duties as assigned by a manager or supervisor

Qualifications:

• High School diploma or equivalent, college degree strongly preferred
• Minimum of 2 years of previous hotel night audit experience preferred
• Understand and use math concepts in order to design a financial or economic system
• Work math problems quickly and accurately
• Understand and use computers and related equipment
• Speak and write clearly to report financial information.
• Excellent communication skills (verbal and written)
• Ability to work a flexible schedule including nights, weekends, and holidays
• Ability to assist in all Front Office and Reservation operations, maintain organization, and manage guest concerns

Physical Requirements:

• Prolonged standing: Most of the workday will be spent standing at the front desk. 
• Light lifting: Occasionally lifting and carrying items like keys, paperwork, or small luggage. 
• Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information. 
• Mobility: Ability to move around the front desk area to assist guests. 
• Visual acuity: Clear vision for reading information on computer screens and guest documents. 

We look forward to hearing from you