Area Operations Manager

Description

The Area Operations Manager is responsible for supporting all operational activities and departments across all hotels within their assigned area. The Area Operations Manager plays a key role in supporting the company leadership team and will lead with vision, integrity, and an unwavering commitment to excellence. They will be responsible for coordinating activities and helping the Hotels General Managers and Department Managers achieve employee satisfaction, guest satisfaction, and financial goals.

The Area Operations Manager reports to the Vice President of Operations and assists in coordinating the operations of the hotel by performing the following duties:

• Conduct regular property visits to assess performance, identify areas for improvement, and ensure brand standards are consistently met.
• Establish action plans and strategies for hotels and follow up on implementation.
• Collaborate with cross-functional teams including sales & marketing, revenue management, and finance to align strategies and maximize profitability.
• Support on-property operations teams to optimize performance, productivity, and guest service standards, including filling in for General Manager and leadership positions as needed.
• Lead the adoption and integration of technologies and digital tools to enhance guest experiences and streamline operations.
• Ensure all hotel records are kept properly and consistently.
• Ensure Safety practices and procedures are followed, and proper emergency and security procedures are maintained.
• Assist with developing managers for future advancement.
• Assist with training and act as a mentor and guide General Managers and Department Managers in fostering positive employer/employee relations and a productive work environment.
• Assist with hotel budget process.
• Review and prepare reports for corporations to include but not limited to GSS, sales performance, property walk and plans and actions.
• Champion the company's culture, vision, mission, and core values always.
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
• The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits:

• Affordable health insurance with employer premium contributions offered to all full-time associates. 
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates. 
• Paid Time Off (PTO) available to full-time associates. 
• Exclusive discounts at Marriott Hotels for all associates. 

Requirements

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Three plus years of hotel or management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to adjust to changing operational needs and unforeseen challenges, maintaining composure and decision-making quality under pressure.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Excellent guest relations skills.
• Availability to work a varied schedule that includes mornings, days, evenings, overnights, weekends, and holidays.
• Participate in all mandatory job training and meetings. On-call status.