Area Director of Operations

As the Area Director of Operations, you are responsible for overseeing the performance and success of multiple hotel properties and their General Managers. You will provide strategic leadership, foster the Converge Hospitality culture, and ensure that each property meets or exceeds financial goals, brand standards, and guest expectations. This is a travel-based position, requiring regular visits to properties within the portfolio and occasional on-site leadership coverage when needed

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Oversee the service quality, operational efficiency, guest satisfaction, compliance and financial measurements.

· Lead and mentor General Managers, ensuring accountability and adherence to Converge and brand standards.

· Ensure that each hotel achieves operational excellence, exceptional guest satisfaction, and compliance with brand quality assurance standards.

· Partner with General Managers to develop and execute business strategies, marketing plans, and budgets aligned with corporate goals.

· Analyze financial statements, monitor KPIs, and guide corrective actions when needed to ensure each property's financial success.

· Act as liaison between property-level management and corporate leadership, providing insight, reporting, and communication flow.

· Support human resources initiatives, including recruitment, training, development, and succession planning for property leaders.

· Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction.

· Foster strong leadership teams at each hotel by setting clear expectations and leading by example.

· Conduct regular, scheduled travel to hotel properties for inspections, operational oversight, and in-person leadership support.

· Temporarily assume on-site leadership roles, including General Manager duties, during periods of management transition or vacancy.

· Lead or assist in pre-opening and transition activities for new or acquired properties within the portfolio.

· Champion company culture, guest service philosophy, and brand values throughout the region.

· Identify and share operational best practices across the portfolio to elevate performance and consistency.

· Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.

· Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.

· Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager.

· Responsible for hotel Brand satisfaction scores, cumulatively and in each individual department.

· Comply with all brand initiatives and standards.

· Allocate funds, authorizes expenditures and assists Management Company in budget planning.

· Produce required monthly financial reports and always know where the hotel stands against budget.

· Ensure staff receives proper training for each position, including safety training and standard operating procedures.

· Address escalated guest issues or operational concerns quickly and professionally.

· Follow Company policies and procedures and effectively communicate them to subordinates.

· Maintain professional image at all times through action, appearance and dress.

· Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws.

· Other duties as assigned by supervisor or management.

KNOWLEDGE, SKILLS AND ABILITIES

· Possess knowledge of hospitality industry and business management fields.

· Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

· Able to work independently with minimal supervision and a desire to participate as part of a team.

· Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

· Knowledge of sales process, client base, and general market knowledge.

· Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis.

· Develop and maintain rapport with key community contacts to ensure a visible presence in the community.

· Lead and be a role model for all team members.

· Advanced knowledge of budget development and analysis and monthly financial analysis.

· Able to assess/evaluate team member performance in a fair and consistent manner.

· Able to make decisions with only general policies and procedures available for guidance.

· Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

· Able to work in fast paced environment.

· Able to prioritize, organize, and manage multiple tasks.

· Strong leadership presence with the ability to coach and inspire across multiple locations.

· Advanced knowledge of hotel operations, revenue management, and brand systems.

· Strong business acumen and ability to develop strategic plans.

· Proficient in MS Office and hospitality property management systems.

· Ability and willingness to travel frequently (up to 75% of the time), including overnight stays and temporary on-site assignments.

EDUCATION

Associate’s Degree required, Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree preferred; or equivalent combination of education and experience.

EXPERIENCE

Previous General Manager experience preferred. Minimum of 10 years’ hotel management experience required. Multiple ‘brand’ (IHG, Marriott, Choice, Hilton, Best Western, Hyatt) experience preferred.

SUPERVISORY RESPONSIBILITIES

The Area Director of Operations directly supervises General Managers and collaborates with corporate departments to support hotel performance. May temporarily oversee on-site teams in the absence of a General Manager.

LICENSES OR CERTIFICATES

Valid driver’s license, alcohol training certification, food safe training and brand training required.

PHYSICAL REQUIREMENTS

The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: From $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

Salary : $110,000